IT Helpdesk Analyst - Kelowna, Canada - QHR Technologies Inc

QHR Technologies Inc

Verified Company

Kelowna, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary:

Primary Responsibilities:

Be fluent with Windows Server, desktop operating systems and other server technologies
Provide IT support services to our internal customers by clarifying their needs, determining a resolution in a timely manner, and following up with them
Maintain service logs in the IT Helpdesk Management software
Involved in all internal support activities including provision of daytoday support for QHR staff, both in the office and at remote sites, such as answering usage questions, troubleshooting Office Productivity Applications, Windows, and networking and connectivity problems
Asset management and tracking of computer hardware and software
Participate in the investigation & deployment of new technologies & IT systems
Involved in the continual improvement of the IT support services, materials and best practices
Participate in other duties and IT projects as assigned
Overtime is an expectation in this role, as required

Additional Duties and Expectations:

Promote QHR's "Blue Culture" framework to foster a collaborative, positive and efficient workplace,
Contribute to the organization's positive image both internally and externally,
Perform other duties consistent with the position, as reasonably directed by your manager.

Qualifications, Education and Experience Requirements:

Technical or Networking Diploma with 3 years of experience
Good technical understanding of PC's, networking, Windows Server and Desktop operating systems and other Microsoft server technologies
Strong Microsoft Active Directory and Microsoft environment knowledge is required
Working knowledge of networking concepts is essential
Previous experience working in a IT helpdesk or technical customer support an asset
Strong knowledge in Microsoft Office Suite an asset
Experience in VMWare and Hyper-V an asset
Knowledge in UNIX/Linux/RHEL operating systems an asset
Strong problemsolving skills and the ability to work in a fastpaced environment
Clinical healthcare experience and/or experience with Accuro an asset

Compensation and Logistics:

Base salary, variable bonus established at the corporate level, competitive benefits package
Fulltime, permanent
No travel required

QHR is a dynamic, high-growth Canadian technology company and division of Loblaw Companies Limited. Our mission is to unite Canadian Healthcare, connecting Providers and their Patients to information and each other.