- Provides efficient and effective customer service at the rental counter ensuring company standards are met.
- Interfacing with the customers by telephone or inin personn a prompt, courteous, business-like manner.
- Performs inside sales of all products and services, including rentals that the company offers.
- Draw up rental and sales contracts.
- Processes equipment returns and closes rental contracts.
- Performs other equipment inquiries through the company's computerized programming.
- Uses and maintains knowledge of the purchase order system.
- Assists in servicing equipment as required.
- Keeps paperwork current to ensure prompt action on all transactions.
- 3+ years of direct sales or customer service experience.
- Exceptional customer service skills.
- Previous experience with construction phases, job situations, and project conditions for the timing of approaching customer and rental product applications would be an asset.
- Be able to work in a fast-paced environment.
- Able to work under extreme pressure, deadlines and repetitive tasks.
- Must be able to work shift hours.
- Great people and place to work with a hybrid work opportunity
- Career advancement and training opportunities
- Pension and employee stock purchase plans with company contributions
- Extensive health benefits including group medical and dental benefits, and short-term and long-term disability benefits
- Global travel insurance
- Employee assistance programs
- Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.
- Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.
- Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.
- Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.
- Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.
- OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.
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Customer Service Representative - Grande Prairie, Canada - Finning International Inc.
Description
Customer Service Representative page is loaded
Customer Service Representative
Apply locations Grande Prairie, AB, CA time type Full time posted on Posted 3 Days Ago job requisition id RCompany:
Finning CanadaNumber of Openings:
1Worker Type:
PermanentPosition Overview:
We have an exciting opportunity for someone with excellent people skills to work as a Customer Service Representative at our CAT Rental Store. In this role, you will be responsible for efficient and effective customer service at the rental counter. This position performs sales transactions, and purchasing, assists in servicing equipment and performs a variety of administrative functions.Job Description:
Education and Experience:
What we can offer you:
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Us
About Us
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.
OUR DIVISIONS
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