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    Patient Services Manager - North Vancouver, Canada - Vancouver Coastal Health

    Vancouver Coastal Health
    Vancouver Coastal Health North Vancouver, Canada

    2 weeks ago

    Vancouver Coastal Health background
    Term Specific
    Description

    Salary

    The salary range for this position is CAD $54.19/Hr. - CAD $77.89/Hr.

    Job Summary

    Come work as a Patient Services Manager with Vancouver Coastal Health (VCH)

    Vancouver Coastal Health is looking for a Patient Services Manager to join the Surgical Services Program Administration team. Apply today to join our team

    As a Patient Services Manager with Vancouver Coastal Health you will:

  • Report to the Director, and in co-management with the Medical Manager(s), is accountable for the effective and efficient functioning of a clinical program/unit.
  • Be co-responsible for providing leadership and direction for the operations management, utilization and risk management, and quality improvement of the clinical program/unit.
  • Play a critical role in linking his/her portfolio with community health services to address the ongoing issues/needs of clients and their families and to ensure a smooth transition from the acute care environment to appropriate community health services.
  • In addition to leading an inter-disciplinary team, works as a team player with colleagues and co-workers and in collaboration with key internal and external stakeholders to achieve excellence in client and family centred care, education and research within a complex multi-site environment that extends to the community.

    • Qualifications

    Education & Experience

  • Baccalaureate (Masters preferred) in a relevant health care profession supplemented with leadership and business management courses.
  • Seven (7) to ten (10) year's recent, related clinical and progressive leadership experience, including direct supervisory experience or an equivalent combination of education, training and experience.
  • Current registration/membership with a recognized professional association.
  • Excellent communication skills to function within a complex interdisciplinary environment including ability to communicate with the physician community.
  • Basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system required.

    • Knowledge & Experience

  • Demonstrated ability to collaborate with internal and external stakeholders to develop, manage and evaluate clinical programs considering client needs, service delivery interrelationships and service potential within a complex environment.
  • Demonstrated ability to understand available resources for program/unit and keeps quality in the forefront of all resource utilization decisions; provides feedback and detailed analysis on budget variances, and makes recommendations for corrective action.
  • Demonstrated ability to facilitate, collaborate and negotiate for effective resolution of human resource issues.
  • Demonstrated ability to foster collaborative working relationships to support the professional practice and ongoing development of staff.
  • Demonstrated ability to promote development of clinical research opportunities to ensure evidence-based practice within an interdisciplinary team-based environment.
  • Physical ability to perform the duties of the position.

    • Closing Statement

    As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.

    Why Join Vancouver Coastal Health (VCH):

    VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

    • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan

    • Grow your career with employer-paid training and leadership development opportunities

    • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families

    • Award-winning recognition programs to honour staff, medical staff and volunteers

    • Access to exclusive discount offers and deals for VCH staff

    Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

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