Intermediate Account Executive, Professional - Toronto, Canada - Paralucent

Paralucent

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Join our thriving team at Paralucent, a leading boutique technology project delivery and staffing company with a remarkable track record spanning over 20 years.

With a strong emphasis on execution and client satisfaction, we have experienced tremendous success, largely driven by word of mouth.

We are currently seeking a dynamic and results-driven Intermediate Account Executive to join our team.

As an integral part of our organization, you will take charge of managing client relationships and overseeing the successful delivery of projects and staffing engagements.

Your primary focus will be on sales, as you play a pivotal role in driving revenue growth through renewals and expanding our existing business.

With your exceptional sales skills and expertise in project delivery, you will excel in providing an outstanding client experience and increasing customer satisfaction.

This is a unique opportunity to showcase your talents and make a significant impact within our thriving company. Join us as we continue to exceed expectations and deliver excellence in every endeavor

Key Responsibilities:

Engage in 80% sales activities and 20% account management to maximize revenue generation.
Collaborate with clients to understand their challenges and collaborate on tailored solutions.
Develop comprehensive Statements of Work (SOW) to outline project scope and deliverables.
Nurture and manage client relationships, ensuring their ongoing satisfaction.
Actively participate in achieving sales goals and quotas.
Manage the complete sales cycle, providing delivery assistance when necessary.
Foster strong and enduring client relationships.
Identify opportunities for upselling and crossselling to drive business growth.
Deliver professional aftersales support to ensure client satisfaction.
Efficiently deliver project and staffing engagements, meeting client expectations.
Provide exceptional customer support throughout the engagement lifecycle.
Prepare and present reports on Key Performance Indicators (KPIs).
Create and deliver persuasive proposals, presentations, RFP responses, and SOWs.
Undertake additional business development tasks as directed.

You Will

Own and manage multilevel client stakeholder relationships across multiple strategic accounts.
Own and resolve daytoday delivery issues and escalations on accounts through the billable professional services and staffing.
Design, develop, plan, and execute strategic program roadmaps for clients that drive optimum adoption and are rooted in a deep understanding of customer's business goals, including driving product enhancements and data analysis.
Regularly report on account adoption status, correction of error actions, and program evolution opportunities to both internal and external client and partner stakeholders.
Develop and manage technical project plans to drive adoption and servicing throughput while coordinating efforts across both internal and external teams.

Work Benefits

Work remote (from home) 50% of the time (remaining 50% is client/office meetings)
Flexible work environment (worklife balance)
Company that gives back through various social causes
Centrally located office location (10 minutes from Union Station)
Travel within the GTA (occasional travel within Canada/US)
7+ years of experience as an Account Executive, Client Success Manager, or similar role in the technology professional services industry
Knowledge of common data technologies/methodologies and awareness of the overall IT landscape
Good negotiation skills
Outstanding knowledge of MS Office and a good knowledge of Salesforce CRM software
Sense of ownership and pride in your performance and its impact on Company's success
Methodical in nature with attention to detail
Critical thinker and problemsolving skills
Team player
Good timemanagement skills
Great interpersonal and communication skills

Bonus