Specialist, Nmt Quality Standards - Mississauga, Canada - CONSUMER & SMB/MARCHÉ CONSOMMATEUR & PME

CONSUMER & SMB/MARCHÉ CONSOMMATEUR & PME

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id: 410832

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we're revolutionizing how Canadians communicate.

If you're ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.

Summary:

Bell is looking for a Specialist, Quality Standards to focus on quality standards across the Neighbourhood Marketing Team.

The Specialist will perform in field shadowing of NMT agents, call listening, as well as complete customer follow ups in order to evaluate the NMT marketing process and customer journey.

The Specialist will also be required to complete analysis and present findings to leadership and provide recommendations on how to improve the end-to-end Neighborhood Marketing Team process and customer experience.

Key Responsibilities:

Monitor and evaluate quality standards within the NMT Channels
Regularly audit internal and vendor processes to ensure adherence to channel requirements
Develop strong relationships with internal and external partners to build a strong understanding of the business and seek to understand business trends so that effective recommendations on Quality practices can be implemented
Recommend evaluation criteria and measures
Leverage data analytics to drive change for all operational teams including external partners
Play a key role in reaching internal quality assessment targets, calibrating feedback and ensuring performance
Create and deliver reports and presentations to stakeholders from different levels
Ad hoc requests where required
This role will be considered "Remote" Workways profile in office 1 day a week

Critical Qualifications:

Must have a valid driver license and vehicle this role is eligible for mileage reimbursement
University degree or comparable experience
Strong leadership, training and coaching skills
Proven analytical skills able to identify and understand trends; able to synthesize and translate results into actionable items
The ability to effectively handle multiple, high priority tasks, at the same time

PC Proficient

MS Suite Office
Telecommunications industry experience is an asset
Ability to lead and influence at crossfunctional level
Ability to manage competing priorities and deliver results on short timeframes
Superior written and verbal communication skills
Detail oriented and inquisitive with a strong aptitude to understand complex situations

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Management

Job Status:
Regular - Full Time

Job Location:
Canada : Ontario : Mississauga || Canada : New Brunswick : Moncton || Canada : Newfoundland : Mount Pearl || Canada : Nova Scotia : Halifax || Canada : Prince Edward Island : Charlottetown || Canada : Quebec : Montreal

Flexible work profile :
Remote

Application Deadline:05/05/2023

Created:
Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.