- Coordinating with the Warranty Team to arrange or schedule customer appointments and provide details on resolution of deficiencies.
- Completing required repairs and quality control inspections or arranging and scheduling trades to complete repairs.
- Accompanying trades on service calls when required, documenting and notifying the Warranty Team of any back charges to be applied to trades.
- Negotiating a mutually agreeable solution for all parties involved to resolve customer concerns and trade disputes.
- Working safely and following all health and safety policies and procedures.
- A strong communicator; you clearly express your thoughts in conversation and in written communication.
- An active listener; you seek to understand and listen to others in a non-judgmental way.
- Mindful; you respect diversity and deal with sensitive situations using high degree of integrity.
- Excellent service oriented; you handle relations with customers, internal and external parties with tact and diplomacy.
- A creative problem solver; you think outside the box for solutions without fear of failure.
- High School Diploma, or equivalent.
- Minimum 3 years of relevant experience, preferably in the Construction industry and with basic knowledge of construction practices.
- Previous experience using carpentry related tools and equipment.
- Valid driver's licence and access to a reliable vehicle.
- Satisfactory verification of criminal record check.
- Attention to detail, good hand-eye coordination and situational awareness of physical work environment Physically able to kneel and crouch as well as lift, carry, push or pull objects weighing up to 50 lbs.
- Experience in home repairs or hands-on skills in general construction practices is preferred.
- Basic knowledge of residential construction practices is preferred.
- Creating trusting and successful working relationships.
- Taking responsibility for the outcome of decisions and actions.
- Cooperating with team members in an open, supportive and respectful manner.
- Setting clear, measurable and achievable goals.
- Consistently meeting customer expectations.
- Staying current with technical job skills.
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Warranty Technician, Pacesetter Homes Saskatchewan - Saskatoon, Canada - Qualico Canada
Description
Job Overview
Reporting to the Site Superintendent, as the Warranty Technician you will provide repair services for warrantable items in residential homes as well as arranging and scheduling trades to ensure delivery excellent service to exceed customer expectations.
Your day-to-day responsibilities will include:
As our ideal candidate, you are...
Essential Requirements
Preferred Requirements
What We Value
Working Conditions
You primarily work on-site during regular business hours. Work has exposure to noise from equipment/machinery and occupational hazards, as well as dealing with inclement weather and dust. Travel to the regional office or other site locations and overtime may occasionally be required.