Best professionals offering service desk lead services in Halifax

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Mohamed Arshad
CAD$ 13.75 per hour

Mohamed Arshad

IT Support and Technical Lead/Service Desk Lead

Technology / Internet

o 11+ Years of experienced in IT Services Management (ITSM) - Infrastructure Support, Global Service desk Support, Project Management, Incident manage ...

Halifax, Halifax Regional Municipality
Service desk lead + 6
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Service desk lead in Halifax

Service Desk Lead in Halifax

In the field of Information Technology, a Service Desk Lead is responsible for managing and overseeing a team of IT professionals who provide technical support to customers or internal stakeholders. To perform this role effectively, one must possess strong leadership skills, excellent communication abilities, and a deep understanding of IT service management principles.

Professional Requirements

To become a successful Service Desk Lead, you should have:

  • A degree in Computer Science or related field;
  • A minimum of 5 years experience in IT service management;
  • Possession of industry-recognized certifications such as HDI Support Center Associate (SCA) or CompTIA A+.

Recommended Certifications and Accreditations

The following certifications are highly recommended for Service Desk Leads:

  • ITIL Foundation Certificate;
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$150-$300 CAD

service desk lead jobs near Halifax

  • Work in company

    Service Desk Tier 1 Co-op

    Doane Grant Thornton LLP

    +Doane Grant Thornton is a professional services firm that values its employees and clients. They offer a dynamic work environment with opportunities for growth and development. · +Troubleshoot user support issues by phone, email, in-person and using remote-control tools · Provid ...

    Halifax, NS

    1 month ago

  • Work in company

    Customer Service Agent Lead

    Executive Aviation

    · Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you · Our operation in Halifax keeps growing and provides our team members with an amazing opportunity to work with many of our different airline partners In Hal ...

    Halifax

    11 hours ago

  • Work in company

    Clinical Service Desk-Helpdesk-REMOTE-CAN-Halifax

    NTT DATA North America

    N TT DATA Services strives to hire exceptional individuals who want to grow with us. · We support our customers 24x7x365. · This position will be a part of our Provider Clinical Service Desk as an agent primarily handling inbound customer calls. · The candidate should have exper ...

    Halifax, Nova Scotia

    1 month ago