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Asset Associate - Oakville, ON, Canada - Canlan Sports
Description
Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America.The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes.
We understand our customers' need for service excellence and are committed to it.The Customer Care Associate (CCA) maintains the health & safety of our customers whilst providing professional, efficient, and courteous service in person, at the complexes.
This role is responsible for upholding any health and safety legislative requirements and reducing health and safety risks through adherence to strict protocols and physical barriers based on the information available to Canlan Sports management at the time it was approved.
They are strong communicators providing exceptional customer service ensuring a safe and healthy environment for all. They provide information for walk-in customers about all products and services offered at the Sports Complex. The CCA will also be the primary point of contact for the Contact Center and will field all calls. The CCA's will have communication set up (a cell phone) and schedules set with the Contact Center.Minimizing health & safety risks
Welcome and provide service for walk-in customers in a friendly and competent manner.
Accept payments and provides receipts to customers for drop-in programs, contract, programs and league or tournament payments.
Take casual/spot rental bookings, prepare contracts and collects fees.
Be the primary point of contact for the Contact Center.
Maintain a safe environment for customers and employees, by identifying and managing potential risk situations or escalating to the appropriate manager.
Enforce the physical distancing rules and the other sport complex rules (no spitting, water bottles filled, wear mask, face shield, etc.).
Adhere to Risk Management policies and procedures as governed by legislative requirements.Is aware and understands implementation of the Complex Emergency Plan, Incident Reports and knows the location and how to use the First Aid Kit, Eye Wash Station and Defibrillator.
Assign high priority on Customer Satisfaction and display a solid "service attitude".Adhere to and support:
The Canlan Sports Mission, Vision and Culture Statements, Company policies, procedures, and best practices, The Customer Service Charter, and Canlan Sports Central priorities.
Understand current promotions and take initiative to actively sell and products and services.Assist in training of new employees and mentor junior staff members.
Take responsibility to help and assist in other departments / areas as needed (based on ability).
Willingness and ability to work flexible hours (evenings & weekends).
At least one year office and customer service experience.
Comfortable working with new systems and technology (iPads, point of sale, CRM).
Demonstrated computer skills, notably in Microsoft Word and Excel.
If you are interested, please apply online.
Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances.
Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices#
