Jobs
>
Halifax

    Customer Service Advisor - Halifax, Canada - Halifax Regional Municipality

    Halifax Regional Municipality
    Halifax Regional Municipality Halifax, Canada

    3 weeks ago

    Default job background
    Description

    8770BR

    Customer Service Advisor

    Job Posting

    HRM is inviting applications for a for the temporary (up to 18 months), full-time position of Customer Service Advisor in the Planning & Customer Engagement division of Halifax Transit. Halifax Regional Municipality (HRM) is committed to reflecting the community it services and recognizing Diversity and Inclusion as one of the Municipality's core values. We have an Employment Equity Policy and we welcome applications from African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.

    Under supervision of the Manager, Programs & Engagement, Halifax Transit, the Customer Service Advisor will address a wide variety of Halifax Transit customer service related inquiries, including inbound phone calls escalated from the HRM 311 Call Centre, inquiries forwarded from the Mayor's & Councillors' office and other HRM departments, and through the website.

    Halifax Transit provides approximately 19 million trips annually. The HRM Corporate Call Centre forwards approximately 9,000 calls a year which require further action and investigation by transit staff. With an ever- increasing number of services, facilities, employees and ridership, the number of customer inquiries and complaints requiring follow-up by transit staff are predicted to increase accordingly. These escalated calls all require time- sensitive and personalized responses.

    DUTIES AND RESPONSIBILITIES:

  • Responds; researches and provides accurate Halifax Transit customer service follow-up by way of verbal call-backs or in writing in a timely, courteous, and professional manner to passengers, elected officials, HRM staff, outside businesses, and/or the public.
  • Liaises with Halifax Transit Supervisors and Managers to respond to escalated response situations.
  • Assists with upkeep of the Halifax Transit Cityworks database.
  • Provides assistance for social media responses to address public inquiries, and in some cases, posts service related information as required.
  • Coordinates regular distribution of Halifax Transit Customer service materials including Route Maps, Riders' Guides, newsletters, and fare information to independent transit retail outlets, transit centres, libraries, HRM community centres, and community partners.
  • Arranges for the regular distribution of Halifax Transit Customer Service materials and flyers on-board transit fleet, including conventional fixed route, Regional Express, Access-A-Bus and the Ferry Service.
  • Participates in public information and engagement events such as trade shows, university orientations, transit service launches and travel training sessions.
  • Assists in conducting customer surveys for internal business units and/or service marketing with external customers.
  • Undertakes administrative responsibilities such as emailing, developing customer response letters, and general transit operational procedures, such as authorizing ticket disbursements for non-profit agencies.
  • Conducts research on HRM and transit services to support transit staff.
  • Performs other duties as assigned.
    • QUALIFICATIONS
    Education and Experience:
  • Two year Diploma from a recognized educational institution in Office/Business Administration preferably in the Public Relations or Marketing field or a suitable combination of training and experience.
  • Three years of experience in a customer service field (within the last 5 years) dealing directly with customer service inquiries & investigations.
  • Demonstrated knowledge of HRM's operations, business unit functions and procedures.
    • Technical / Job Specific Knowledge and Abilities:
  • Excellent written and oral communication skills.
  • Knowledge and training in customer service.
  • Thorough knowledge of current computer technology relevant to office administration through Windows; Word processing and spreadsheets.
  • Ability to meet deadlines.
  • Proficient in use of information-based technology and software including Word, Windows, Excel, PowerPoint, Outlook and internet/intranet software.
  • Ability to enter and maintain data accurately.
    • Security Clearance Requirements: Applicants may be required to complete an employment security screening check.

    Please note - Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates, who are selected for testing, may be tested in a group setting, scheduled at the employer's discretion.

    COMPETENCIES: Communication; Customer Service; Teamwork and Cooperation, Valuing Diversity.

    WORK STATUS: Temporary (up to 18 months), full-time.

    HOURS OF WORK: Monday-Friday, 8:00am-4:00pm, 35 hours per week.

    SALARY: Level 5, Union (NSGEU 222), $29.40.

    WORK LOCATION: 1791 Barrington Street, Halifax, NS, 12th Floor (TD Building)

    CLOSING DATE: Applications will be received up to 11:59 pm on Sunday, May 12, 2024 .

    This is a bargaining unit position. External applications will only be considered if there are no qualified bargaining unit candidates.
  • Harrington's VW & Audi

    Service Advisor

    2 weeks ago

    Harrington's VW & Audi Halifax, Canada

    We are a busy Automotive Repair shop specializing in Volkswagen & Audi Vehicles. We are celebrating our 60th Anniversary and our success has been due to our amazing staff and attention to excellent customer service. · Our Service Advisor you will be the main point of contact for ...

  • Steele Hyundai

    Service Advisor

    2 weeks ago

    Steele Hyundai Halifax, Canada

    **Do you have a keen knowledge of vehicles and a career history based on client service? Why not combine those skills and begin your career as an Automotive Service Advisor.** · **Steele Hyundai has an immediate requirement for a Service Advisor to join our team** · As an employe ...

  • O'Regan Motors Limited

    Service Advisor

    2 weeks ago

    O'Regan Motors Limited Halifax, Canada Full time

    **Service Advisor** · What makes O'Regan's Automotive Group such a great place to work? Safety first Our top priority is the health and safety of our staff, clients and community. Not to mention our spacious and immaculate facilities and excellent leadership. O'Regan's is one of ...

  • Jaguar Land Rover

    Service Advisor

    3 weeks ago

    Jaguar Land Rover Halifax, Canada

    **Do you have a keen knowledge of vehicles and a career history based on client service? Why not combine those skills and begin your career as an Automotive Service Advisor.** · **Jaguar Land Rover has an immediate requirement for a Service Advisor to join our team** · As an empl ...

  • Halifax Chrysler

    Service Advisor

    3 weeks ago

    Halifax Chrysler Halifax, Canada

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the "Trusted Destination for Everything Auto" for employees and customers alike. · **Halifax Chrysler **is seeking a** Service Advisor **to join our team · Halifax Chrysle ...

  • Land Rover Halifax

    Service Advisor

    2 weeks ago

    Land Rover Halifax Halifax, Canada

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the "Trusted Destination for Everything Auto" for employees and customers alike. · **Land Rover Halifax is seeking a Service Advisor to join our team** · As a Service Advi ...

  • Harrington's VW & Audi

    Service Advisor

    2 weeks ago

    Harrington's VW & Audi Halifax, Canada

    We are a busy Automotive Repair shop specializing in Volkswagen & Audi Vehicles. We are celebrating our 60th Anniversary and our success has been due to our amazing staff and attention to excellent customer service. · Our Service Advisor you will be the main point of contact for ...

  • Halifax Chrysler

    Service Advisor

    1 week ago

    Halifax Chrysler Halifax, Canada

    **Do you have a keen knowledge of vehicles and a career history based on client service? Why not combine those skills and begin your career as an Automotive Service Advisor.** · **Halifax Chrysler has an immediate requirement for a Service Advisor to join our team** · As an emplo ...

  • Atlantic Acura

    Service Advisor

    3 weeks ago

    Atlantic Acura Halifax, Canada

    Atlantic Acura, Halifax's leading luxury automotive dealership is currently seeking a highly motivated Service Advisor to join their award winning team. Located on the Bedford Highway in Halifax, Atlantic Acura is family owned and has been serving Nova Scotia since 1987. · The Se ...

  • Steele Hyundai

    Service Advisor

    2 weeks ago

    Steele Hyundai Halifax, Canada

    **Steele Hyundai has an immediate requirement for a Service Advisor to join our team in Halifax** · As an employee of Steele Auto Group, we always put you first. You can expect competitive compensation packages with flexible health and dental plans to match your needs. Our Employ ...

  • Steele Subaru

    Service Advisor

    2 weeks ago

    Steele Subaru Halifax, Canada

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the "Destination of Choice for Everything Auto" for employees and customers alike. · **Steele Subaru** is seeking a Service Advisor to join our team** · As an employee of ...

  • Steele Mitsubishi

    Service Advisor

    1 week ago

    Steele Mitsubishi Halifax, Canada

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the "Trusted Destination for Everything Auto" for employees and customers alike. · **Steele Mitsubishi **is seeking an experienced** Service Advisor **to join our team · A ...

  • Steele Subaru

    Service Advisor

    1 week ago

    Steele Subaru Halifax, Canada

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the "Trusted Destination for Everything Auto" for employees and customers alike. · **Steele Subaru **is seeking a** Service Advisor **to join our team · As a **Service Adv ...

  • Steele Chrysler

    Service Advisor

    3 weeks ago

    Steele Chrysler Halifax, Canada

    **Do you enjoy working in a customer service focused setting? Why not combine those skills and begin your career as an Automotive Service Advisor.** · **Steele Chrysler has an immediate requirement for a Service Advisor to join our team** · As an employee of Steele Auto Group, we ...

  • Steele Subaru

    Service Advisor

    3 weeks ago

    Steele Subaru Halifax, Canada

    **Do you have a keen knowledge of vehicles and a career history based on client service? Why not combine those skills and begin your career as an Automotive Service Advisor.** · **Steele Subaru has an immediate requirement for a Service Advisor to join our team** · As an employee ...

  • Steele Mitsubishi

    Service Advisor

    3 weeks ago

    Steele Mitsubishi Halifax, Canada

    **Do you have a keen knowledge of vehicles and a career history based on client service? Why not combine those skills and begin your career as an Automotive Service Advisor.** · **Steele Mitsubishi has an immediate requirement for a Service Advisor to join our team** · As an empl ...

  • All EV Halifax

    Service Advisor

    3 weeks ago

    All EV Halifax Halifax, Canada

    **All EV Halifax is seeking a Service Advisor to join our growing team.** · As an employee of Steele Auto Group, we always put you first. You can expect competitive compensation packages with flexible health and dental plans to match your needs. Our Employee and Family Assistance ...

  • Steele Chrysler

    Service Advisor

    1 week ago

    Steele Chrysler Halifax, Canada

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the "Trusted Destination for Everything Auto" for employees and customers alike. · **Steele Chrysler **is seeking a** Service Advisor **to join our team · As a **Service A ...

  • Steele Ford

    Service Advisor

    2 weeks ago

    Steele Ford Halifax, Canada

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the "Trusted Destination for Everything Auto" for employees and customers alike. · **Steele Ford is seeking a Service Advisor to join our team** · As a Service Advisor wit ...

  • Steele Mitsubishi

    Service Advisor

    3 weeks ago

    Steele Mitsubishi Halifax, Canada

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the "Trusted Destination for Everything Auto" for employees and customers alike. · **Steele Mitsubishi **is seeking a** Service Advisor **to join our team · As a **Service ...