Customer Service Assistant - Scarborough, Canada - Centennial College

Centennial College

Verified Company

Scarborough, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Number:

Job Title:

Job Type:
Permanent PT Support (Regular)
Bargaining Unit:

PT Support

School/Department:
Finance & Business Development
Campus/Location:

Progress Campus/Hybrid

Pay Range:

- $ $28.90/Hour

Hours/Week:
24 hours Shift Schedule:
Rotational

- flexible schedule can include day, evening and/or weekend work

Date Posted:

April 11, 2023

Closing Date:
April 18, 2023
(This position is initially open to regular parttime, bargaining unit employees of the college)

We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto.

We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.

Position Summary

Responsibilities

Responds to common questions using a Frequently Asked Questions (FAQ) document
Supports team members in responding to information requests generated from digital recruitment activities.
Supports social and digital media communications through special projects and additional responsibilities; i.e. participation in virtual college fairs (text chat with potential students), writing or translating social media communications; producing content for social media (livestreams, testimonial interviews)

Qualifications/Experience

Three (3) year diploma/degree in communications, business or media or equivalent combination of education and experience
Minimum six (6) months of experience in high volume customer service or administrative support, preferably in a student service environment
Excellent organizational and time management skills; strong multitasking ability
Ability towork effectively both independently and as part of a team
Detailoriented and a fast learner
Strong computer skills (proficient in Microsoft Word, Excel, Outlook, Teams, and Zoom)
Demonstrated cross culture customer service/interpersonal skills.
Strong written and oral communication skills
Demonstrated fluency in writing and speaking in English. Other languages are an asset.
Experience in a communications role is an asset
Social and digital media work experience is an asset

Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer.

When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and
must be submitted online by April 18, 2023 at 11:59 PM EST.

Please quote Job ID J Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position.

We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).