- Manage the Company's order-to-cash process, which includes the following functional areas: billing/invoicing, credit management, collections management, and cash/payment application.
- Hire, coach, and train billing and AR (credit, collections and cash application) staff, including acting as escalation point for billing, credit, collections, and cash application inquiries and issues.
- Implement billing and AR leading practices, including identifying opportunities for process simplification & standardization and technology enhancements. Adopt and foster a continuous improvement mindset.
- Effectively manage the resolution of customer inquiries and disputes as well as terminal operations inquiries.
- Provide supervision in handling more complex billing items to produce invoices for customers by contract in an accurate and timely manner.
- Ensure weekly & monthly AR reports are distributed, and lead weekly AR escalation meetings, as required, as well as status of accounts including short payments, disputes, changes to the account status and other customer issues and follow-up to resolution in a timely manner.
- Acting as lead credit officer, provide guidance to AR specialists and make approvals (where applicable) in the assessment of credit risk and terms to customer credit applications, leveraging credit policies and third-party credit evaluation tools.
- Assist Finance Managers in revenue reporting and analysis.
- Prepare and monitor periodic billing reports for accuracy and revenue leakage.
- Establish KPI's, prepare regular KPI reporting cadence and manage functional teams to adhere to such KPI's to optimize cash receipts and reduce Day Sales Outstanding (DSO).
- Maintain and update standard billing, credit and collection policies, procedures and methodology.
- Participate in technology enhancement and process improvement projects, including leading user acceptance tests for billing and AR functions.
- Manage external and internal audit requirements related to billing, credit and AR.
- Develop staff performance goals in line with company objectives and conduct staff performance reviews in a timely manner.
- Bachelor's degree in finance, accounting, or a similar discipline is necessary.
- At least 5 years hands-on and management experience within the end-to-end order-to-cash cycle, that includes billing, credit management, customer management, collections management, cash application (or combination of these areas).
- At least 5 years' experience with a multi-national or global company, preferably in a shared services setting.
- Credit Institute of Canada designation is an asset.
- Experience in supply chain management sector, such as logistics, shipping, ports & terminals industries is an asset.
- Experience with Oracle Fusion or other Tier 1 ERP systems (preferably Billing & AR modules) is an asset.
- Strong leadership and coaching skills.
- Strong organizational, planning and analytical skills, with attention to detail so that workflow is managed efficiently and accurately.
- Excellent computer skills, including MS Office, advanced level Excel skill (pivots, v-lookups, and advanced formulas), and the proven ability to learn new systems quickly.
- Customer service orientation with the ability to communicate effectively with all levels within and outside the organization.
- Proven ability to exercise judgment within generally defined practices and policies in selecting methods and techniques for achieving desired results.
- Motivation and the capability of working on own your initiative while contributing to the team.
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Supervisor, Billing - Burnaby, Canada - DP World Canada
Description
The Billing & Credit Supervisor is responsible for overseeing and managing all billing and credit/collection activities across DP World Canada entities, ensuring implementation of quality billing and collection practices and procedures.
Key responsibilities
Qualifications, Experience, Job Function, Technical Knowledge and Skills
