Customer Success specialist - Québec City, Canada - HITACHI ENERGY CANADA INC.

HITACHI ENERGY CANADA INC. Québec City, Canada

2 weeks ago

Full time

Description

Description

General Information:

Hitachi Energy is looking for a customer success specialist to provide superior external customer service and coordinate with relevant resources to increase customer satisfaction.

Responsabilities :

Single point of contact for customers "the voice of the customer" for all post-order transactions. Develop a knowledge of the customer; identify and predict customer needs.

Maintain a positive and high quality customer experience throughout the entire process (order to shipping).

Process orders, acknowledgements, requests for information, etc. Coordinate communication to and from customer including product information, engineering, production, quality, test, shipping, service, warranty, etc.

Review customer order; verify customer information and notes. Maintain customer records and documentation. Work with confidential customer information. Accurately log all customer interactions in data management system.

Input and track orders, change notices and cancellations. Respond to customer queries and product needs in a timely manner.

Proactively communicate order status update to customers.

Promptly identify and escalate customer issues for resolution.

Ensures the resolution of customer issues from start to finish by coordinating with Sales, Operations, Supply Chain Management, and other teams.

Collect and use multiple sources of data to create and analyze stats for KPI.

Qualifications:

College diploma and 2 to 5 years of experience in customer service roles.

Must be fluent in both French and English.

Good knowledge of MS Office.

High focus on customers and their needs.

Strong sense of urgency and prioritization.

Strong communication skills.

Structured and detail oriented.

Shows discretion and judgment.

Knowledge in logistics, a plus.

Only selected applicants will be contacted.

Customer Success Specialist

2 weeks ago

Hitachi Energy Quebec City, Canada

Hitachi Energy is looking for a customer success specialist to provide superior external customer service and coordinate with relevant resources to increase customer satisfaction. · **Responsabilities**: · - Single point of contact for customers "the voice of the customer" for al ...
Customer Success Specialist

2 weeks ago

Graitec Québec, Canada

Montreal, Canada · Sales · 1336 · **Job Description**: · About Graitec Group · Founded in 1986, Graitec is a global leading Building Information Modelling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICA ...
Customer Success Specialist

2 days ago

Hitachi Energy Quebec City, Canada

**General Information**: · Hitachi Energy is looking for a customer success specialist to provide superior external customer service and coordinate with relevant resources to increase customer satisfaction. · **Responsabilities**: · - Single point of contact for customers "the vo ...
Solution Success Specialist

1 week ago

HILTI Québec, Canada

**What's the role?**: · The role of the Solution Success Specialist, is responsible for the 2nd phase of our Tool Services (ONTrack, Fleet Management, Health & Safety, etc.) solution sales process. This includes partnering with Solution Consultants and Field Sales Teams in sellin ...
Customer Success Specialist

1 day ago

Hitachi Energy Quebec City, Canada

**General Information**: · Hitachi Energy is looking for a customer success specialist to provide superior external customer service and coordinate with relevant resources to increase customer satisfaction. · **Responsabilities**: · - Single point of contact for customers "the vo ...
Cybersecurity Customer Success Specialist

1 week ago

GoSecure Quebec City, Canada

GoSecure offers a creative and challenging work environment, a competitive benefit package, and a great atmosphere to foster career growth. Come put your career on the leading-edge and bring your talents to a much sought-after high growth opportunity in technology · - GoSecure · ...
Customer Success Specialist Customer Service

3 weeks ago

Laylah Québec, QC, Canada

We're Laylah. The app that's changing the way financial advisors and their teams access, organize, and use their clients' data. · About Laylah · At Laylah, we believe (pretty strongly) that if financial advisors and their firms had unlimited access to the quality data they need ...
Support Specialist, Temporary Position

2 weeks ago

Robert Half Corporate Internal Quebec City, Canada

JOB REQUISITION · Support Specialist, Temporary position · LOCATION · CAN QUEBEC CITY · Vous ferez partie du Centre de soutien aux activités d'affaires de l'Ontario, oú vous fournirez un soutien administratif et de traduction à l'entreprise. · Les responsabilités du ou de la spéc ...
Administrative Assistant Assistant Administratif

1 week ago

Colliers Québec, Canada

Make your next move an expert one. · At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities. · Why Colliers? · Our enterprising environment needs you ...
Spécialiste Gmp Et Procédé

1 week ago

GSK Quebec City, Canada

**Site Name**: Canada - Quebec - Quebec · **Posted Date**: Jan · - Afin de faciliter la lecture du présent texte, nous avons employé le masculin comme genre neutre._ · Étudiant spécialiste GMP et procédé · **Titre du poste** : Étudiant spécialiste GMP et procédé · **Statut **:Te ...
Spécialiste de La Collecte à Un Stade Précoce

2 weeks ago

Axis Auto Finance Quebec City, Canada

**À propos de l'emploi** · Axis Auto Finance est un prêteur fintech. La création et le déploiement d'une technologie de pointe ont fait de nous la société de financement de l'automobile canadienne cotée en bourse qui connaît la croissance la plus rapide. En tant qu'équipe, nous s ...
Étudiant Spécialiste Aq I

1 week ago

GSK Quebec City, Canada

**Site Name**: Canada - Quebec - Quebec · **Posted Date**: Jan · Afin de faciliter la lecture du présent texte, nous avons employé le masculin comme genre neutre. · ÉTUDIANT - Spécialiste I - Assurance de la qualité · **Titre du poste** : ÉTUDIANT - Spécialiste I - Assurance de ...
Training and Implementation Specialist

2 weeks ago

Harris Computer Systems Quebec City, Canada

Harris Healthcare recherche une personne talentueuse et motivée pour rejoindre notre équipe en tant que spécialiste de la formation et de la mise en œuvre. · Dans le cadre de ce rôle, nous comptons sur vous pour travailler en étroite collaboration avec un groupe interfonctionnel ...
Analyste Bpf

2 weeks ago

GSK Quebec City, Canada

**Site Name**: Canada - Quebec - Quebec · **Posted Date**: Jan · ***Contrat étudiant de Mai à Août 2024** · Êtes-vous enthousiaste à l'idée de contribuer à assurer le maintien de la qualité dans une compagnie reconnue internationalement? Si c'est le cas, le poste de d'étudiant s ...
IT Specialist

3 weeks ago

Syneos Health Clinical Quebec City, Canada

**Description** · **Spécialiste des Technologies de l'information (**IT Specialist)** · Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connect ...
Success Program Manager

2 weeks ago

Cisco Systems Québec, Canada

**Vos collaborateurs et collaboratrices** · L'expérience client de Cisco est la meilleure de l'industrie, ce qui accélère la réussite de nos clients et assure une croissance rentable pour Cisco et nos partenaires. Le rôle de gestionnaire des programmes de réussite (Success Progra ...
Market Data Analyst

2 weeks ago

Compliance Solutions Strategies Québec, Canada

**Market Data Specialist** · **Montreal** · **Why Confluence?** · Over the past several years we have undergone a great deal of positive change and growth to become the company we are today. Our global footprint now spans multiple countries, giving our employees the opportunity t ...
Conseiller(ère) en Prêts Hypothécaires

3 weeks ago

Royal Bank of Canada Quebec City, Canada

**Conseiller(ère) en Prêts Hypothécaires**: · **En quoi consiste l'occasion d'emploi ?** · Dans ce rôle, vous procurez la tranquillité d'esprit aux clients en leur offrant des solutions et des conseils hypothécaires personnalisés. Votre capacité d'établir des relations avec les p ...
Bilingual Sales Specialist- Cisco

2 weeks ago

D&H Distributing Quebec City, Canada

**Cisco Sales Specialist** · **SUMMARY** · With a primary focus of growing vendor sales with new and existing customers, the Sales Specialist serves as an extension of the vendor or technology category and is responsible for educating and enabling the sale of new and different te ...
Client Project Specialist

2 weeks ago

NRI Québec, Canada

**A Day in the Life** · The Client Project Specialist is the key link between the Sales process and the Client becoming an integrated partner with NRI, while guiding both the Client team and NRI internal resources to ensure all steps are achieved to ensure a successful launch wit ...