Lead - UX Research - Toronto, Canada - SkipTheDishes

SkipTheDishes

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Remote? Hybrid? In-Office? Up to You. Join our team for work that works for you at SkipTheDishes.

Here at Skip, we offer our colleagues the chance to develop and grow alongside top talent in one of Canada's leading food delivery companies.

By providing a creative, dynamic and innovative environment, we empower our people and give them the ingredients for success.

We're revolutionizing the way humanity eats, and there's a lot of room for innovation and growth. That's where you come in.

Your resourcefulness will help us continue to drive new product experiences for our users, making an impact on the quality and success of Skip's industry-leading products.

The opportunity

SkipTheDishes is looking for an exceptional Lead UX Researcher to join our growing Logistics team, to help drive the user experience and overall strategy of our products and services.

Tens of thousands of delivery drivers around the world use the Logistics team's apps to deliver food - their positive experience is critical to a positive customer experience.

Be part of a team that's solving some of the company's most critical user experience and business challenges globally.

We work in cross-functional teams made up of Product Managers, Designers, Researchers, Copywriters, Analysts, and Engineers. The way we work is collaborative and fast-paced. We want to discover what our users will love as soon as we can.

We like to explore problems in-depth, and we like to speak with our users on a regular basis, to explore what we are working on and help us understand their needs.

As a UX research leader, you'll be responsible for leading researchers (two to begin with), setting up research process, and ensuring high quality insights and knowledge sharing with other functions.

You will pair with the Head of UX (Logistics) and other leaders to surface the most impactful research opportunities and ensure we have a clear user-centred vision, which aligns with our product strategy.

You will lead by example (conducting some hands-on research yourself where your capacity allows), and help us take our products and our researchers to the next level.

If you are keen to join a growing and successful company and want to see your work help millions of people, please get in touch.

We think this job might be for you if:

You care about surfacing the right problem to solve
You care about providing unbiased data and evidence, and are passionate about triangulating data, including qualitative and quantitative insights
You enjoy pairing closely with designers and product managers to conduct research and solve problems, and are passionate about bringing your crossfunctional partners, including engineers and business stakeholders, along for the research journey; you are excited to help your cross functional partners observe and learn from users firsthand
You're flexible and adaptable in the face of a face paced and continuously evolving environment; you enjoy being creative when it comes to research methods
You enjoy coaching and mentoring others, and are open to scaling a research practice by empowering your researchers, as well as mentoring designers and product managers in best research practices
You like working on problems, not features
You enjoy storytelling and are excited about novel ways of getting your colleagues excited about your research findings, beyond basic research reports

Key responsibilities

The Lead UX Researcher will be accountable for:

In partnership with the Head of UX, creating and leading the research strategy for multiple teams, including initiatives that span multiple departments
Working directly with other design and product leads, as well key business stakeholders, to identify and analyse problems to solve and opportunities to improve our products in ways that will deliver significant user value
Ensuring a healthy pipeline of midlonger team initiatives that will help drive future innovation, and align with research and business objectives
Working effectively in an agile environment to deliver timely and impactful research to ensure that user requirements are met. Measures and monitors design and product quality after releases.
Communication and stakeholder management
Communicates with senior stakeholders throughout the product development process and manages expectations
Research Leadership participate in the design/research leadership community to help drive best practices across the broader design/research community
Recruitment; participates in the recruitment process within the research discipline
Line management, coaching and mentoring researchers
Efficient research process/operations in the Canadian market

Your profile & experience

Minimum 5+ years in a senior or research/UX leadership position
Experience mentoring and coaching researchers in great research practices
Experience partnering with designers and product managers; inhouse in an agile environment preferred