Parts Counterperson - Winnipeg, Canada - General Aggregate Equipment Sales
2 weeks ago
Description
SUMMARY:
The Parts Counterperson is responsible for customer service and parts sales for our aggregate customers throughout MB and Western Ontario
:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for answering calls from customers and Product Support Sales Representatives (PSSR's), Sales Representatives and Service personnel and assisting with securing the parts needed
- Assists in the receiving and shipping of aggregate parts to fill customer orders
- Communicates and coordinates parts transfers with other branches
- Pulls and stages parts for service department repairs
- Becomes proficient in the online supplier parts systems to look up and order parts
- Builds knowledge of existing product lines, service standards and procedures
- Acquires parts and other branch items from local vendors as needed
- Assists in the collection of data necessary for efficient inventory control
- Attends local, regional, and national parts training seminars as requested by management
- Maintains close, positive working relationships with parts, sales, service, and administrative departments
- Assists with equipment shipping and receiving duties as needed
- Performs other duties as directed by the Parts Manager
REQUIRED SKILLS:
- Minimum 2 years' experience in parts sales in a retail environment
- Experience in aggregate or construction industry preferred
- Requires a valid driver's license
- Ability to operate a forklift in close quarters, loading and unloading parts onto and off trucks in a safe manner
ADDITONAL JOB REQUIREMENTS:
- Must share our
Core Values:
Do the Right Thing, Have Passion, Be Innovative and Work Hard
- Must be able to prioritize time as the varying needs of coworkers must be weighed with the needs of external customers
- Must have excellent internal and external customer service skills
- Possess organizational skills with ability to effectively manage multiple projects
- Must have a positive mental attitude
- Must be willing to ask questions when necessary
- Must be able to communicate with management the tasks at hand, as well as the tasks to be completed to gain feedback necessary to complete the tasks in an efficient and productive manner
NATURE AND SCOPE OF JOB:
- Requires prolonged standing with periodic lifting, walking, standing, bending, stooping, and stretching
- Requires ability to push, lift, pull, and/or carry 50 lbs. or more
- Frequent and continual movement as follows, often several of movements simultaneously (i.e.
handle while crouching, carry while kneeling):
- Kneel (bend legs at knee, come to rest on knees)/Crawl (move on hands, knees, and feet)
- Crouch/Squat (bend body down and forward, bending legs and spine)
- Climb (ascend/descend ladders, stairs, ramp, or step up on or down from equipment/trailer)
- Stoop (Bend downward and forward at waist)
- Lift (raise or lower object > 25 pounds from one level to another)
- Carry (transport an object)/Handle (seize, hold turn with hands)
- Push (press with steady force, moving forward, downward, outward)/Pull (drag or tug objects)
- Turn/twist (move a body part in circular motion)/Bend (downward/forward at the spine & waist)
- Reach (extend hands and arms in any direction)
- Repetitive motion of wrists, hands, and fingers
- Hearing and speaking to exchange information
- Dexterity of hands and fingers to operate equipment, such as forklifts
- Consistently exposed to weather conditions, fumes, and loud noise
The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents.
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