IT Support Specialist - Milton, Canada - Fraser Direct

Fraser Direct
Fraser Direct
Verified Company
Milton, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description
Come for a job and stay for a career
We are a family-owned rapidly growing boutique fulfillment company that helps keep Canadian commerce growing. Come join a winning team and workplace community where having fun is a must, but excellence is always first

  • Pay rate: $55,000 $63,000 annually
  • Location: 8300 Lawson Road, Milton ON
  • Schedules: Monday to Friday (8.30am 5.00pm) plus rotational oncall coverage
Why you'll love us

  • Competitive pay & Benefits (Holiday, Paid Time Off)
  • Ondemand pay options
  • Excellent worklife balance
  • Social responsibility/sustainability culture
  • Onthejob training and skills development
  • Monthly Recognition Awards
  • Social committee & company events
The Job
To support the IT Department by responding to daily operational break/fix issues in the Office and Warehouse promptly. Proactively monitoring and maintaining systems, networks and equipment

What your job duties may include

  • Troubleshoot network equipment and software problems
  • Network setup and reconfiguration, routers, modems, switches, LAN, IP Networking etc
  • Install, maintain, troubleshoot and administer the use of LANs, WANs, VPN, computers and peripheral equipment
  • Resolve open IT trouble tickets in a timely manner
  • Configuring equipment and network cabling
  • Provide problemsolving services and customer service to network users
  • Assist with software and hardware security procedures
  • Assist with data backups and disaster recovery operations
  • Configure VoIP phones (Set up for AVAYA telephone system)
  • Responsible for asset management
  • Plan, coordinate and implement projects consistent with continuous improvement objectives
  • Other Adhoc duties as assigned
  • Infrequent travel to other facilities in Guelph, Acton and London (Ontario) required
  • Minimum 3 years' experience in an IT Administration & Support capacity
  • Microsoft Windows, Microsoft Office
  • Microsoft Windows Servers (setup, maintenance, backup/restore, and administration)
  • Active Directory, Exchange Server, FTP Servers, encryption technologies, & antivirus solutions
  • Network Administration (TCP/IP, DNS, DHCP, SMTP, wireless access points, switches, vLANs, firewall & routing configuration, VPN Tunnels, remote access technologies)
  • Configuration Management and experience implementing Industry Best Practices
  • Strong ability to learn quickly, and adapt to change
  • Excellent interpersonal, written and verbal communication skills
  • VMware ESX / vSphere / vCenter (setup, maintenance, backup/restore, and administration) is a plus
  • Serverclass hardware, including storage technologies is a plus
  • Administering cloudbased services (SaaS, IaaS) is a good to have is a plus
  • Mobile computers (operating systems, and associated hardware) is a plus
  • Experience working with Label printers in a warehouse environment is a plus.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected class.

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