Team Lead, Encampment to Housing - Edmonton, Canada - Bissell Centre

Bissell Centre

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Through our vision of eliminating poverty in our community, and guided by a passionate concern for the dignity and well-being of each individual, our work is based on building relationships, hope and trust.

By addressing multiple needs, Bissell Centre provides a holistic approach to helping families and individuals.

Currently, Bissell Centre is looking for the right individual to fill the position of
Team Lead (FT) in the Encampment to Housing program.

Duties and Responsibilities

Program Delivery

Oversee service delivery through service plans for all participants. This includes facilitating weekly Intensive Case Management meetings.
In collaboration with internal and external stakeholders, develop creative and individualized housing solutions for community members with varying degrees of complexity and need.
Liaise with and support stakeholders such as: funders, other social service agencies, community groups, health agencies, law enforcement, etc.
In collaboration with the Manager, develop and implement an annual operational plan, including goals, objectives, and timelines.
Monitor and evaluate program delivery and quality on an ongoing basis.
Assist the Manager with recruitment of staff. Oversee orientation, training, and day to day supervision of Housing, Outreach and Follow Up Support Workers.
Monitor, approve and submit receipts for monthly program expenditures.
Attend meetings with our funder and the community at large.
Provide direct client support and critical incident support as needed
Other duties as required.

Supervisory

Recruitment, hiring, orientation, training, and daytoday supervision of direct report staff
Biweekly supervision meetings with direct reports to ensure they meet their targeted goals, program delivery and submission of report within the set timeframe and guideline
Review, approve and submit staff time sheets and expenses
Approve and monitor staff overtime, health maintenance and vacation leaves
Facilitate regular staff meetings to inform, plan, direct and hear staff concerns
Complete probationary evaluations and annual performance reviews of all staff in collaboration with Team Leaders

Financial

Implement and monitor program budgets
Monitor, approve and submit claims for program expenditures
Explore opportunities for additional funding to support diversion work
Work collaboratively with Resource Development and funders as required

General and Administrative

In collaboration with frontline staff, ensure accurate case management notes, written file notes, program information, statistics and critical incident reports are completed
Train staff to use, and provide ongoing oversight, of Efforts to Outcomes (ETO), a database used to monitor and evaluate program efficacy
Update job descriptions, annual planning calendars, program operating policies and procedures as required
Submit monthly, quarterly, and annual program reports inclusive of outputs, outcomes, program highlights, stories, and quality improvement initiatives
Maintain strong working relations with funders, and other program delivery partners.
Other duties as required

Qualifications

Education and Experience

Post-Secondary degree or diploma in a related field.
Minimum 3 years of extensive employment experience including program development, case management, case supervision, evaluation, and supervisory skills.
Previous supervisory experience is an asset.
Previous Housing First experience is an asset.
Strong written/verbal communication and interpersonal skills, result oriented, applied time management, strong organizational and problemsolving skills.
Demonstrate the ability to ensure quality services, and program development.
Strong attention to detail, accuracy and quality.
Demonstrate competency in computer systems (Word, Excel, and database programs).
A valid Driver's License, satisfactory driver's abstract and proof of $1 million PLPD insurance is required as operation of a personal vehicle is required.
Experience working with high risk populations and an understanding of Indigenous cultures, history and current issues.

Conditions of Work

Some evening and weekend work required
Operation of personal vehicle with required insurance

Personal Characteristics
The Team Lead should demonstrate competence in all of the following:

Behave Ethically:

_ Understand ethical behaviour and business practices and ensure own behaviour is consistent with these standards and aligns with the mission and core values of Bissell Centre.

Build Relationships:

_ Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.

Communicate Effectively:

_ Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.

Focus on

Participant Needs:
_ Anticipate, understa