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    Remote Customer Experience Specialist - Vancouver, BC, Canada - Optix

    Optix
    Optix Vancouver, BC, Canada

    3 weeks ago

    Default job background
    Description
    By 2030, up to 30% of all workspaces will be flexible.

    As the world undergoes this monumental shift, flexible workspace operators are leading the charge towards a new way of working - characterized by community, connection, and creating an exceptional experience.

    At Optix , we empower today's leading coworking space operators to succeed with a design-led and easy-to-use technology platform that enables them to automate their operations, engage their community, and grow their business.

    With customers spanning across 25+ countries, we're on a global mission t o enable forward-thinking flexible workspace leaders to thrive.

    We're a passionate group of people who support each other to do our best work.

    In joining our team at this stage, you will play a critical role in developing and managing client relationships on the front line and contributing to our customer engagement, onboarding, and success efforts.

    2-3 years of experience in a customer support, success or sales role with a technology company
    ~ Your writing is clear, concise, empathetic and typo-free
    ~ You have exceptional verbal communication skills over phone and video calls – speaking to new people every day and building relationships excites you
    ~ You have experience with helping people or businesses use and get the most out of software and managing multiple relationships at once
    ~ You have experience with product education and training in both 1:1 settings and virtual group settings
    ~ You're passionate about offering positive, interactive, and delightful customer experiences
    ~ You are excited about the world of customer success in SaaS, and the emerging best practices in this field
    ~ You are ambitious, yet humble and quick to support your fellow teammates

    Be the primary point of contact for our clients serving as a product expert and answering product-related questions via chat, email and live calls
    Foster relationships with clients to establish yourself as their partner and build advocacy for Optix within our clients' organizations
    Schedule, manage and facilitate onboarding sessions to introduce new clients to the Optix platform
    Assist with the implementation of Optix for new clients, support with client adoption of new features and functionality, helping them to reach critical milestones
    Ensure clients gain the full value of the Optix platform throughout their entire lifecycle by supporting with resource development, ongoing education tools, and account management support
    Keep track of clients' engagement with the platform to highlight key accounts and potential growth areas
    Support the product's development by capturing ongoing client feedback
    Work with the technical support team to ensure client issues and feedback are addressed
    Execute on strategic customer success initiatives to support the growth of the company
    We take care of our teammates
    This is a unique opportunity to join a rapidly growing technology startup. Taking care of our team on this journey is a priority. Excellent health and dental coverage program provided by Sunlife
    Team lunches and socials
    A beautiful, waterfront Gastown office and a flexible hybrid workplace plan.
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