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Customer Support Team Lead
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Ryder System, Inc. Ontario, Canada Full timeJob Seekers can review the Job Applicant Privacy Policy by clicking HERE. · Available Full Time · 50 plus shift premium · Weekly Pay with Direct Deposit · RRSP, Stock Options, and a COMPANY PAID PENSION PLAN · Under the responsibility of the Logistics Supervisor, the Materia ...
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Lead, Tech Support
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Guidepoint Toronto, Canada: We are currently looking for a lead tech support colleague to join the team in Toronto as part of our Global IT Service Desk. The Lead, Tech Support will be responsible for providing top-tier technical support to our engineering team, C-suite, and in-office and remote employe ...
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Technical Support Lead, IT
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EXL Service Toronto, ON, CanadaThe Role: · Reporting To: · Manager and Team Lead · Full-Time/Part- Time: · Full-time · Posting Date: · Closing Date: · Hours of Work: · 8:30 a.m. – 5:00 p.m. · Grade: · Office Location: · 12.4 · Toronto, ON · Great location Steps away from the main public transit st ...
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Lead Application Support Engineer
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Day Camp Support Lead
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Customer Support Lead
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Community Support Team Lead
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Application Support Specialist Lead
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Validus Risk Management Toronto, ON, CanadaWe are seeking a highly skilled and motivated Lead Application Support Specialist with extensive experience in trading systems to oversee the application support team for our Horizon platform. The successful candidate will ensure high levels of customer satisfaction through effec ...
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Team Lead, Deskside Support
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Field Support and Training Lead
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Support Lead- Full Time
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Full Time Support Lead
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Senior Quality Support Lead
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Support Lead- Full Time
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Support Lead- Full Time
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Sheridan Nurseries Ontario, Canada Full timeEtobicoke Burnhamthorpe Road East, 2069 Burnhamthorpe Road East, Etobicoke, Ontario, Canada ● Georgetown th Line, th Line, Georgetown, Ontario, Canada ● Scarborough Ellesmere Road, 1774 Ellesmere Road, Scarborough, Ontario, Canada ● Toronto Yonge Street, 2827 Yonge St, Toronto, O ...
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Support Services Operator Lead
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Technical Support Lead, IT
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Canadian Red Cross Ontario, CanadaTitle : Lead, Mental Health and Psychosocial Support (MHPSS) · Employee Working Location : Partially Virtual / Hybrid (Ontario) · Employment Status : Temporary Full-time (12 Months) · Salary Band : $ 55,288 - $ 69,110 / year · The Canadian Red Cross (CRC) – an inspirational not ...
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Mondelēz International Toronto, Canada Full timeDescription · Are You Ready to Make It Happen at Mondelēz International? · Join our Mission to Lead the Future of Snacking. Make It With Pride. · Together with analytics team leaders you will support our business with excellent data models to uncover trends that can drive long ...
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BMO Toronto, CanadaApplication Deadline: · 06/29/2024 · Address: · 100 King Street West · Job Family Group: · Technology · MUST HAVE: Implementing ServiceNow SAM (software asset management) platform · About the role: · BMO is building a modern Software Asset Management practice aimed at making mo ...
Travel Support Lead - Ontario, Canada - Sedgwick
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Description
Sedgwick Liability Claims Team Lead Madison , Wisconsin Apply Now Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague.
And it means working in an environment that celebrates diversity and is fair and inclusive.Liability Claims Team Lead
To supervise the operation of multiple teams of examiners and technical staff for liability claims for clients; to monitor colleagues' workloads, provide training, and monitor individual claim activities; to provide technical/jurisdictional direction to examiner reports on claims adjudication; and to maintain a diary on claims in the teams including frequent diaries on complex or high exposure claims
Supervises multiple teams of examiners, multiple product line examiners and/or several (minimum seven) technical operations colleagues for a wide span of control; may delegate some duties to others within the unit.
Identifies and advises management of trends, problems, and issues as well as recommended course of action; informs management of new procedures and ideas for continuous process improvement; and coordinates with management projects for the office.
Provides technical/jurisdictional direction to examiner reports on claims adjudication.Compiles reviews and analyzes management reports and takes appropriate action.
Performs quality review on claims in compliance with audit requirements, service contract requirements, and quality standards.
Acts as second level of appeal for client and claimant issues regarding claim specific, procedural or special requests; Reviews reserve amounts on high cost claims and claims over the authority of the individual examiner.
Monitors third party claims; maintains periodical review of litigated claims, serious vocational rehabilitation claims, questionable claims and sensitive claims as determined by client.
Maintains contact with the client on claims and promotes a professional client relationship; makes recommendations to client as suggested by the claim status; and provides written resumes of specific claims as requested by client.
Assures that direct reports are properly licensed in the jurisdictions serviced.Ensures claims files are coded correctly and adequate documentation is made by claims examiners.
Supports the organization's quality program(s).
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Provides support, guidance, leadership and motivation to promote maximum performance.
Education & Licensing
Bachelor's degree from an accredited college or university preferred. Licenses as required.
Six (6) years of claims experience or equivalent combination of education and experience required to include two (2) years claims supervisor experience.
Thorough knowledge of claims management processes and procedures for multiple product linesPC literate, including Microsoft Office products
Leadership/management/motivational skills
Ability to meet or exceed Performance Competencies
excellent judgment, troubleshooting, problem solving, analysis, and discretion; Computer keyboarding, travel as required
They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions.Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions.
Watch this video to learn more about us. (#