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Manager, Research Services - North Vancouver, Canada - ICBC

ICBC

Verified Company

North Vancouver, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future.

If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

adjustments can be made to help support you in delivering your best performance.

Manager, Research Services

Job Title:
Manager,
Research Services Reference Number: 117265

Location:

North Vancouver Employment Type:
Permanent Full Time

Hours of Work: 7.5 hr Day Shift (M-F)

Posted Date: 2023/01/25

Position Highlights

Our Customer Experience team has an exciting opportunity for an experienced Manager, Research Services to join the

Customer, Stakeholder and Market Insights team on a permanent full-time basis.

professionals responsible for providing primary and secondary research services to support informed, data-driven decision

making and strategy development.

Position Highlights

Manages the planning and provision of primary market research activities
Leads the development of adhoc qualitative/quantitative research on medium to largescale research initiatives to identify

insight gaps and support corporate strategies

Oversees the vendor management during the course of the project including procurement, evaluating proposals, selecting and

onboarding the chosen vendor, pricing negotiation, developing supplements and managing the vendor relationship and

deliverables

Supervises customer insight panel operations to provide decisionmakers insight to the attitudes, opinions, behaviors and

beliefs of ICBC customers on various topics

Manages the daytoday operations of the team, including the recruitment, development, coaching and performance

management of reporting staff

Position Requirements

Well-versed in designing both quantitative and qualitative research studies

Ability to lead and coach a team of experienced researchers to create an engaging and supportive work environment.
Strong understanding of customer research practices and proven success on executing multiphrase research programs
Knowledge of the principles, theories, standards and best practices for quantitative and qualitative market research, business

analytics, statistical modelling, and hypothesis testing

Knowledge of the insurance industry, and relevant governing acts, legislations, regulations and public policy
Direct experience is an asset and is typically required for someone to perform this job competently.

Position Information

What we offer:

Competitive Salary & Benefits: We are committed to providing industry competitive salary and benefits.
Continuous Learning: We offer continuous learning opportunities to ensure you are equipped with the knowledge to be

successful in your role.