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    Part Time - Toronto, Canada - George Brown College

    George Brown College
    George Brown College Toronto, Canada

    4 weeks ago

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    Part time
    Description

    Competition Number: REQ 6111

    TITLE: Part Time - Information & Student Support Officer

    DIVISION: Centre for Preparatory & Liberal Studies

    SALARY: $ per hour

    HOURS: Monday to Thursday, 9:00 am to 4:00 pm

    HOURS PER WEEK: 24

    LOCATION: 200 King

    STATUS: Regular Part Time Support

    EFFECTIVE DATE: Immediately

    CLOSING: May 31, 2024

    LandAcknowledgement

    George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

    Equity Statement

    George Brown College is committed to creating and sustaining an equitable and inclusive learning and working encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

    GBC Vision

    To be a college renowned for its inclusion, excellence, relevance, impact, and leadership.

    Position Summary:

    The incumbent is responsible forproviding front-line client service support to all visitors, students, andfaculty in the office for the School of Liberal Arts and Sciences. This generally entails greeting a high volumeof students, faculty, and visitors, responding to questions, and providingassistance to individuals in selecting, registering for, dropping or changing generaleducation and liberal studies courses, or requesting transfer creditsin-person, on the Virtual Service Desk (using MS Teams and queuing software),and via email. Within this role, theincumbent also provides some administrative support to the Associate Dean and Managerof Academic Operations.

    Key Responsibilities:

  • Responds to questions and inquiries from students, faculty and visitors received by email, virtual service desk, and/or in-person in an efficient, professional and customer/student focused manner: application and interpretation of college policies; critical dates; general education and liberal studies courses, and transfer credits; and general college information.
  • Responsible for ascertaining student needs, providing information, resolving problems, or directing inquiries.
  • Refers non-routine inquiries to the Manager of Academic Operations, as required.
  • Assists students in selecting and registering for general education and liberal studies courses; and providing student advisory functions.
  • Provides information regarding transfer credit requirements and processes for general education and liberal studies courses.
  • Reviews post-secondary transcripts and provides course advising for General Education and Liberal Studies transfer credit applications for both diploma and degree programs.
  • Navigates and interprets college data systems to support student' registration processes, and support faculty with grade changes or other processes.
  • Tracks students whose academic standing is deferred, completing related transactions in student management database, sending related communications to faculty members and students keeping them informed of the process and requirements.
  • Maintains and archives department documents including final exams.
  • Assists faculty in matters pertaining to the office and departmental protocols and facilities.
  • Orders supplies, prepares general correspondence, and sorts and distributes mail.
  • Updates electives planning spreadsheet daily during start up periods, to provide team members with up-to-date enrollment information.
  • Other related duties as assigned.

    • Educational andExperience Requirements:

  • Three-year diploma/degree from a recognized post-secondary institution in Business Administration or equivalent.
  • Minimum of two (2) years office experience, providing high level customer service to a diverse clientele including practical experience working in a demanding student service environment and working effectively on the front-line, as well as sound knowledge navigating computer software ( spreadsheets, databases, and relational databases).

    • Skillsand Attributes:

  • Proficiency in Banner and Infosilem Academic is an asset.
  • Intermediate skill level in Microsoft Office; excellent knowledge of word processing, spreadsheets, and relational databases.
  • Solid problem-solving skills; ability to troubleshoot and resolve conflict exercising tact, discretion and sound judgment; ability to prioritize.
  • Excellent organizational and time management skills; ability to cope under pressure associated with the management of numerous high-volume tasks in a busy service environment; high level of accuracy and attention to detail.
  • Ability to work independently and as a team member.
  • Excellent communication, collaboration, interpersonal and customer service skills at a professional level.
  • Demonstrated commitment to uphold the College'spriorities on diversity and equity.

    • Interview process may consist of a practical skills component.

    Notes:

  • The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
  • Priority will be given to internal candidates per our Part-Time Support Staff Collective Agreement. External candidates are welcome to apply, and their applications will be considered after the internal review is complete. George Brown College may keep applications for up to 12 months and may contact you for future opportunities.

    • About Us:

    prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a . See why we are consistently ranked as one of .

    George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

    George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

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