Consumer Care Expert - Toronto, Canada - Spinrite

Spinrite

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job description:

Spinrite is the largest craft yarn and sewing thread company in North America.

As an industry leader focused on driving growth and execution excellence, we are looking for a Consumer Care Expert to join our growing Digital Marketing team.

Duties and Responsibilities:

Assist with various pattern inquiries, providing clear and helpful instructions, and working with pattern designers to ensure consumer satisfaction
Assist consumers with placing and tracking orders, shipping concerns, and refund requests
Investigate and respond to order issues.
Maintain data regarding quality issues related to company products and patterns
Assist with corporate Donations program
Assist with the identification of problems and trends in consumer issues.
No specific responsibility for health and safety of others, beyond following standard defined health and safety procedures and reporting any observed workplace hazards.
Perform other duties as required

Qualifications:

Ability to type 50 wpm while talking to consumers
Strong computer skills including Microsoft Office 365, Word, and Excel, with an ability to learn jobspecific software programs and processes
Excellent communication skills, both verbal and written
Attention to detail and ability to organize work and time for efficiency and productivity
23 years of relevant work experience in consumer/customer service in a corporate environment
Knitting, crocheting and/or sewing experience
Hands on experience with Salesforce Service Cloud or similar Client Relationship Management platform
Secondary School diploma