Customer Success Reprensentative - Laval, Canada - IONODES

IONODES

Verified Company

Laval, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Success Representative

Our company

IONODES was founded more than 15 years ago on the desire to provide innovative video technologies to our customers, enabling them to secure their universe better, ranging from people to physical facilities.

Our mission is simple:

to create a world where video technology is used for more than just traditional recording purposes; we believe that by providing cutting-edge video processing, analytics, streaming and cloud technologies, we can help our customers gain insight into metrics surrounding physical security and general business intelligence, allowing them to take better decisions.

Job description
We are looking for a Customer Success Representative to join our team in Laval, Quebec, Canada. You will be in direct contact with our customers and will work with the various departments of IONODES.

You will be maintaining strong relationships with customers, ensuring their success, and maximizing their satisfaction, which in turn drives customer retention and business growth.

This is not only an opportunity to join a dynamic team, but also to play an important role in the way we evolve our products.

We have a culture focused on innovation, kindness, continual learning, and feedbackand our people love it. Come find out why

Role and responsibilities

Manage the order processing and fulfillment cycle, ensuring timely and accurate processing of customer orders.
Build strong relationships with customers, acting as the primary point of contact for their postsale inquiries, concerns, and requests.
Work with Finance team to ensure customer credit limits are followed, proper invoicing is achieved and credit card rocessing is covered.
Understand customers' needs and provide exceptional support and guidance throughout their journey with IONODES.
Proactively address customer issues, troubleshoot problems, and ensure prompt resolution.
Conduct regular checkins with customers to assess their satisfaction, gather feedback, and identify opportunities for improvement.
Collaborate with crossfunctional teams to dvocate for customers' needs and ensure their success.
Collaborate with internal teams to ensure seamless communication and coordination of customer requirements.

Qualifications
- +3 years of experience in customer service

High school diploma or equivalent
Strong customer service background
Strong Communication Skills
Customer-Focused Mindset
Able to multitask in a fastpaced environment
An ability to adapt, to not only new procedures and policies, but new technology.
Strong data entry/keyboarding skills, and efficient with computers.
Strong interpersonal and teamwork skills.
Bilingualism, spoken and written (Fr/En)

Benefits

Competitive salary offered on an experiencebased level
Employment in a fastgrowing IT space providing you with brilliant career options for years to come
Flexible working hours from Monday to Friday
4 days off during the holiday season
Time off on your birthday

Group insurance

Group RRSP
Telemedicine
Health management account

Social activities

Free beverages and snacks
Free onsite parking

Employment status:
Permanent, full-time

Expected start date:
Now

In times of pandemic:
We protect our employees with a mandatory distancing protocol and by providing masks, visors, gloves and hand sanitizer.

EEO Statement
IONODES is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. We will provide reasonable accommodation to applicants with disabilities upon request.

Salary:
$35,147.02-$86,803.34 per year

Benefits: