National Disability Support - Montréal, Canada - Sun Life

Sun Life

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Location:
Waterloo or Montréal

1 year contract

Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians.

In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

What will you do?

Setup of new claims on our Disability systems
Perform various other administrative tasks such as plan member information updates, mailing of Life and Disability cheques and other letters, outreach to Plan Sponsors via phone and written correspondence to follow up for missing forms, etc.
Ensure a thorough review of the documents handled in order to produce a high quality work within the expected handling time
Manage incoming volumes and engage in team effort to maintain service standards on a daily basis in order to meet client expectations
Look for Continuous Improvement Ideas using process excellence methodology to improve performance, quality and productivity
Ensure compliance with internal policies and procedures, external regulations and information security standards
Establish internal business relationships to facilitate execution of work and provide a seamless customer experience.

What do you need to succeed?

Accuracy, precision and high attention to detail
Be agile and able to adapt quickly to a fastpaced, high volume production environment
Strong sense of ownership and accountability
Model great work ethic with a positive cando attitude
Demonstrate decisiveness even in the face of ambiguity
Work well within a team and independently
Collaboration and knowledge sharing to ensure the success of the team and seize opportunities for growth
Excellent organizational skills
Critical thinking, strong analytical and problem solving skills
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required
for Quebec only to answer calls from English and Frenchspeaking clients across Canada or worldwide.

Notes:

Occasional over time is required during periods with high incoming volumes in order to meet client expectations

What's in it for you?

Opportunities to learn new skills, grow and move into different roles
Comprehensive training program with virtual classroom and ongoing learning to be set up for success
Trusting, diverse and inclusive working environments
Supportive leadership who's focused on your success and wellbeing
Continuous improvements that focus on enhancing your work and our clients' experience #makeadifference
Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities
We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:
Comprehensive benefits
Wellness programs, benefits and health incentives
Paid vacation based on experience and additional days to support family care and personal emergencies

#LI-Hybrid

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

40,500/ ,600/50 600

Job Category:

Claims - Life & Disability

Posting End Date:

10/12/2023