Service Manager 2 - Markham, Canada - Computacenter

Computacenter
Computacenter
Verified Company
Markham, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Service Manager 2:


Location
Toronto, Canada


Position Overview


Roles at this level will be fully accountable for their own work, establish their own milestones, team objectives, and will delegate assignments.


Duties/Responsibilities

  • Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
  • Provide highlevel consultancy role within the specialist area to peer group, customers, and if applicable direct reports.
  • Manage and implement projects relevant to the specialist area
  • Manages, develops and coaches a team of staff and implements performance management solutions where required
  • Develop and motivate the team to help ensure the delivery of function and business targets.
  • Assess situations, issues, and opportunities and escalate when appropriate.
  • Acting as a point of escalation on complex issues and providing appropriate support to other team members
  • Maintain confidentiality in all businessrelated matters.
  • Liaise with colleagues to ensure best practice and continual improvement in the delivery of service to the business.
  • Establishes productive relationships and networks at the Senior Management level to build and maintain customer relationships
  • Responsible for managing budget/ P&L to maintain spending in line with budgetary limitations
  • Responsible for the adoption of CC best practices and service offerings to ensure consistency of service.
  • Makes decisions which impact on the success of assigned projects i.e., results, deadlines and budget.
  • Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization
  • Embrace and support Computacenter's mission and core values.

Education & Experience Required

  • Legally eligible to work in the United States.
  • Advanced academic background, preferably to good degree level or equivalent
  • Proven track record of work experience in a challenging commercial environment
  • Proven commercial acumen
  • Good working knowledge of relevant functional systems
  • Experience in dealing with and influencing multitier management
  • Experience of developing best practice policies and procedures for functional area

Skills & Competencies

  • Demonstrated ability to work solo as well as being a strong leader, overseeing an entire department
  • Contribute to business strategy in order to help grow and develop the business
  • Service Level Agreement (SLA) knowledge to guarantee proper and professional support parameters.
  • Set reportable metrics to measure and maintain the performance and health of the company's service department.
  • Taking ownership of queries and managing through to a prompt resolution
  • Report the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report.
  • Must be an excellent communicator and speaker both online in written interactions, and facetoface customer service interactions.

Physical Requirements

  • Must be comfortable being on the service floor and on your feet for six to seven hours per day while monitoring service Associate's
  • Must be able to lift 50 pounds or less in order to properly serve customers if required

WHY COMPUTACENTER?

WE OFFER A GREAT BENEFITS PACKAGE

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind.

You must be authorized to work in the United States.

Computacenter United States Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.

No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.
More jobs from Computacenter
See all jobs of Computacenter