Bilingual Customer Success Specialist - Remote, Canada - KEV Group

KEV Group

Verified Company

Remote, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About KEV:

KEV Group is an enterprise SaaS company providing online payment and accounting software to simplify student activity fund management in schools.

KEV's easy
- to-use web-based software automates the collection, disbursement and management of student funds, thereby reducing the time it takes to receive and account for all school activity fees and increasing the time teachers can spend on education. The company is based in Toronto, with offices in the US. KEV is a portfolio company of Serent Capital, a leading middle market private equity firm focused on high growth technology businesses.

Why Join KEV?

Work in an industry that benefits children, parents and schools
Do meaningful and purposedriven work, and make a real impact
Join a quickly growing organization with real opportunity for learning and growth
Passionate and accessible leadership team that cares about people, personally and professionally
Flexible work environment

The Bilingual Client Success Specialist is a trusted advisor to KEV clients and guides their success with KEV School Cash products.

The CS Specialist works closely with their client districts and the schools within each district to build capability of School Cash Online.

This role requires that the Client Success Specialist have a strong blend of product and domain expertise, business acumen, and communication skills.

The Client Success Specialist must effectively collaborate with a wide array of internal teams (Support, Sales, Marketing, Product Development) to orchestrate and optimize the customer experience.

This is a maternity leave contract with a possibility of extension.

Responsibilities

Engaging customers and educating them on the available resources
Managing a book of high volume clients
Communicating the product roadmap
Guiding customer success through a thorough understanding of customers' business objectives and success metrics
Actively managing the account customer experience with recurring meetings to track success and related activities and actions
Updating customer health
Preparing and coordinating periodic business reviews
Identifying opportunities for account growth
Delivering best practice guidance.
Advocating for product enhancements on behalf of customers

Success Measures

Sales support
Client satisfaction
Retention
Upsell lead generation

Skills and Experience

3 years of experience managing customer relationships
Strong verbal and written communication in French and English is a must have
School accounting, bookkeeping domain knowledge, 3 or more years of experience
Experience with School Cash Suite of products is an asset.
Account planning experience
Ability to establish and foster relationships at multiple levels in an organization
Proven ability to advise on and facilitate business adoption
Demonstrated project management capability
Strong presentation and problemsolving skills
Experience working with crossfunctional teams and collaborating to deliver an optimized customer experience and drive value for the customer
Selfdriven with the energy and resilience to perform consistently and at a high level in a fastpaced, complex environment
Opportunity to work remotely

This job description indicates the general nature and level of work expected.

It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent.

Incumbent may be asked to perform other duties as required.

KEV Group is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process.

If you require accommodation at any time throughout the recruitment process, please speak with Human Resources or the hiring manager.

KEV Group is an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

nOCZCNlFQA