Level 1 Noc Support Analyst - Markham, Canada - ICON Media Communications Inc.

Description

This will be a temporary two-month contract with possibility for a full-time permanent role.

Duties would include but are not limited to:

Main Activities

Monitoring & Troubleshooting

• Responsible for the daily monitoring of all required client digital signage
• Performing preliminary backend maintenance and remote assistance to resolve issues
• Escalate ongoing issues by utilizing our internal ticketing system

Scheduling

• Utilize various CMS to upload, organize and schedule client digital assets
• Optimize and track scheduling tasks internally to accommodate multiple deadlines

Communication

• Manage client expectations while exhibiting proper conduct and behaviour
• Responding to client inquiries not limited to: Scheduling, maintenance of client digital signage and other departments in ICON Media

Support

• Understand ongoing and upcoming projects from installations to enduser support
• Provide knowledgetransfer training to team members and answering staff inquiries
• Level 1 IT duties for internal employees
• Perform other duties as assigned

Desirable Skills and Experience

• Previous experience in digital signage industry is considered an asset
• Strong organizational skills and attention to detail
• Ability to prioritize and multitask under pressure in a fastpaced work environment
• Takes initiative, is selfmotivating and shows a willingness to learn new things
• Under mínimal supervision, works well both individually and as part of a team
• Working conditions will include: rotating shifts, weekends and holiday shifts
• May be required to travel within the GTA and lift up to 50 lbs
• Must be able to read, write and communicate fluently in English
• Bilingual is an asset
• Previous experience in A/V, content management systems and / or I.T. support is an asset
• Knowledge of Microsoft Windows XP / 7 and Microsoft Office Suite

Extra Duties

• Provide vacation coverage for the department as needed
• Other duties as assigned

ABOUT ICON
ICON was established in 1995 and is a full-service design and signage agency and Canada's leader in visual communications.

ICON is based in Markham, Ontario and features 120,000 square foot state-of-the-art production facility with additional offices in New York, and Montreal.

We have two unique divisions - ICON Visual specializes in wide format static graphics & signage and ICON Media specializes in digital signage solutions.

We provide a unique one-stop agency for clients in retail, out-of-home advertising, digital, corporate / event marketing, hospitality, and consumer packaged goods (CPG) industries.

Our corporate mantra is 'ALL THINGS VISUAL' since we offer the best of print and digital to meet the needs of today's increasingly omnichannel driven marketplace.

Job Type:
Fixed term contract

Contract length: 2 months


Schedule:

• 8 hour shift
• Night shift

COVID-19 considerations:

Ability to commute/relocate:

• Markham, ON: reliably commute or plan to relocate before starting work (required)

Work Location:
In person