Customer Success Manager - North York, Canada - incom web & e-marketing solutions

incom web & e-marketing solutions

Verified Company

North York, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Success Manager

InCom Web Solutions & e-Marketing (InCom) is a leading provider of Real Estate Web & e-Marketing Solutions for Real Estate professionals.

We are seeking a highly motivated, focused and results-driven
Customer Success Manager.

With InCom's all-in-one lead generation platform and managed advertising services, Realtors can generate real estate leads, close more deals and grow their business.

Reporting to the Vice-President Operations, the Customer Success Manager will:

Collaborate with the sales team to provide our clients with a successful onboarding experience
Guide the customers through the product to ensure that they are on the right path to success
Build a relationship with the customer and introduce them to the company's culture, people, and processes.

You are passionate, proactive, and a great communicator - send us your resumé

Responsibilities:

Provide excellent support and ensure a high retention rate.
Drive customer loyalty and product adoption through webinars, newsletters, videos, and social media posts.
Provide remote training and support to clients.
Create "howto" training videos, including scripts, recording the videos, and performing the video editing.
Support the improvement of current or the creation of new webbased or instructorled training courses.
Update course documentation on a continuous basis to ensure timeliness and relevance, maintains technical resource library, and keeps records of training activities.
Contribute to the creation of educational content.
Assist with renewals/cancellations.
Support processing/payment of invoices and management of accounts receivable/collections.
Conduct prompt, courteous, and persuasive telephone collection calls and following up on past due accounts

Must Haves:

2+ years relevant work experience in a customerfacing, customer success, account management or strategic role. (SaaS, Marketing Agency / IT or Real Estate industry experience preferred).
Excellent Presentation Skills
Impeccable written and verbal communication and interpersonal skills.
A positive attitude and ability to excel under pressure.
Capable of working independently and crossfunctionally, multitasking.
Detailoriented with strong time management skills.

Good to Have:

Knowledge of the digital marketing space, and a passion for marketing technology.
Technical/Documentation writing skills.
Video Editing software knowledge.
Canadian University degree and/or college diploma in Business/Marketing/ or related field.

What We Offer You:

A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
Great earnings and career advancement potential.
Benefits and performance bonuses.
Convenient location 2 min walk from Sheppard West subway station.

iNCOM Web & e-Marketing Solutions is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, etc.

Job Types:
Full-time, Permanent

Salary:
From $55,000.00 per year

Benefits: