Client Success Specialist - Hamilton, Canada - Ackroo Canada Inc.

Ackroo Canada Inc.

Verified Company

Hamilton, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are seeking a highly motivated
Client Success Specialist for a permanent full-time position at our Hamilton office.

Reporting to the VP of Sales & Marketing, the Client Success Specialist will support Ackroo's clients in a specified territory.

You will join a dynamic, fast-paced & highly skilled team with lots of opportunity for growth. You should be self-motivated, energetic, and have a passion for Sales, Account Management & Customer Service.

This is a multifaceted role, which requires abilities in sales, marketing, client retention, customer support, on-boarding & training, as a member of a cross-functional team.

Who is Ackroo?

Ackroo is an innovative SaaS-based technology Company that is consolidating, simplifying and improving the loyalty marketing, payments and point of sale industry.

Problem solvers, strategic out-of-the-box thinkers, and individuals who are eager to make a difference will thrive in our entrepreneurial environment.

Why join the 'Kroo?
- _Innovation_: We foster a culture of innovation and out-of-the-box creativity.
- _Transparency_: Building trust as a team through transparent, open feedback and communication
- _Collaboration + Teamwork_: Collaborating with a group of passionate, driven people makes our gears run smoothly.
- _Ownership_: Not only does our team get to own their projects, through our stock options program, they get to be an owner.
- _Work-life Balance_: Thriving both personally and professionally is key to success at Ackroo. Hybrid work, paid time off, and comprehensive benefits are offered to support your health and wellness.

What you'll do

Manage existing accounts and act as lead point of contact for all client communication and account management matters; build and maintain strong, longlasting client relationships
Understand, onboard & train both new and existing merchants on Ackroo Gift & Rewards software tools for PointofSale and Payment products within the Automotive, Retail, Hospitality &/or Petroleum industries; monitor support needs, postlaunch
Achieve sales targets based on predetermined metrics established by the marketing management team, through development of existing accounts (crosssell/upsell) and customer retention; Report and present on current and forecasted sales targets
Coach existing merchants on leveraging the Ackroo suite of products and services to see positive ROI; leverage and understand merchant data to provide sales and marketing strategy and identify upsell opportunities
Ensure successful and timely delivery of our products and solutions to our customers, by managing and prioritizing deployment tasks and projects; coordinate with technology vendors, merchants, and other parties to see the project to completion
Clearly communicate the progress of monthly/quarterly/yearly initiatives to internal and external stakeholders
Manage challenging client requests or issue escalations as needed; Maintain a high level of customer satisfaction and support for all products and services
Collaborate with internal teams to obtain indepth understanding of our products and execute on various client projects and initiatives; Escalate product issues to Engineering team
Take ownership of client issues and escalate crossdepartmentally, as needed, to see problems through to resolution

A little bit about you

Minimum 5 years of sales experience in Payments and/or Rewards industry account management &/or building customer relationships
Excellent communication skills, written and verbal, in English
Strong problemsolving and project management skills and attention to detail
Strong customer support skills
Ability to work in a crossfunctional team and multitask across multiple projects and support inquiries
Intermediate experience with Microsoft Office tools (Word, Excel, Powerpoint)

What we offer

Salary: $65,00070,000
OTE: $80,000 85,000
Uncapped monthly commissions
Quarterly performancebased bonuses
3 weeks' vacation + 6 flexible/sick days
Employerpaid health and dental benefits
Stock options
A fun work environment with a great team and lots of snacks

Ackroo is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender, identity, sexual orientation, age, immigration status, disability, or other applicable legally protected characteristics to apply.

If you need accommodations during the recruitment process, please advise our Talent Acquisition team.