Operations Manager - Toronto, Canada - Ministry of Public and Business Service Delivery

Ministry of Public and Business Service Delivery

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you a transformative leader and seeking an opportunity to showcase your commitment to employee engagement, service excellence and people-focused leadership? Bring your dynamic experience and leadership style to the Land Registration Services Branch where you will provide strategic leadership in a customer centric environment, while balancing a portfolio of activities aimed at achieving operational and performance targets. As this is a frontline essential position, your physical presence at the office is crucial to this role.

We are currently hiring for 8 temporary positions for up to 12 months, with the possibility of extension.

The locations are as follows:

Aurora, 50 Bloomington Road West, 3rd Floor Aurora, ON L4G 0L
Ottawa, 161 Elgin St, 4th Floor, Ottawa, ON K2P 2K
Brampton, 1 Gateway Boulevard, Brampton, ON L6T 0G
Thunder Bay, 189 Red River Rd, Suite 201 Thunder Bay, ON P7B 1A
Whitby, 590 Rossland Road East, Whitby, ON L1N 9G
Toronto, 20 Dundas St. W 4th Floor, Toronto ON M5G 2C
St. Catharines 59 Church St, St. Catharines, ON L2R 3C3 or Hamilton, 119 King St. West, 4th Fl Hamilton, ON L8P 4Y
Sudbury, 199 Larch St, 3rd Floor, Sudbury, ON P3E 5P9

About Us:

The Ministry of Public and Business Service Delivery (MPBSD) delivers vital programs, services and products including consumer protection and public safety, access to government information, internal business services and employee inclusion and accessibility to strengthen government and enhance the quality of life for families and individuals living in Ontario.

Under the MPBSD, the Land Registration Services Branch provides critical support to the land, registration lines of business by resolving issues related to complex transactions; providing policy support in respect of legislative and regulatory amendments and the creation of interpretative bulletins; resolving issues related to complex transactions; investigating related frauds; and liaising with Teranet.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: The OPS is an innovative, responsive and accountable public service that works hard to be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifying leadership is a top priority for the OPS. Our goal is to achieve parity with the Ontario labour force by 2025 for the most under-represented groups (Indigenous, racialized and persons with disabilities) on our leadership teams.

The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process.

Visit the

OPS Anti-Racism Policy, the

OPS Diversity and Inclusion Blueprint, and the

Multi-Year Accessibility Plan to learn more about the OPS commitment to advancing racial equity, accessibility, diversity and inclusion in the public service.

What can I expect to do in this role?: In this management role, you will:

Provide leadership across key service delivery operations to the public and business community.
Maximize employee engagement and empowerment by providing constructive, evidencebased feedback.
Manage and optimize staff performance by setting, monitoring and reviewing clear and achievable performance objectives.
Review and evaluate business practices, risks, customer service levels and quality standards.
Provide strategic advice, direction, and mentorship to the team.
Develop and execute a variety of operational strategies, tactical plans and control mechanisms.

Leadership in the OPS
The

Ontario Public Service (OPS) Leadership Behaviours defines what it means to be a leader through the following expected behaviours and attributes:

You are committed to the responsibilities of being a leader by demonstrating authenticity, accountability and courage.
You are innovative by embracing positive disruption, maintaining a future mindset and leading with a common purpose.
You are collaborative by driving peoplecentered outcomes, being inclusive and helping staff and colleagues grow, every day.

How do I qualify?:

Strategic Leadership and Change Management Skills:

You have demonstrated the
leadership behaviors, attributes and mindsets to lead the OPS into the future.
You demonstrate the ability to manage a team by building trust, communicating values, strategies, expectations, and promoting an engaged and inclusive environment.
You are a transformative leader with the ability to implement significant change initiatives to programs and services.
You are knowledgeable in change management theories and practices to lead initiatives, engage staff and stakeholders in the process and implement operational, policy and process changes to improve service delivery.

Technical Knowledge and Skills:

You have knowledge of policy development and political decisionmaking processes.
You have knowledge of financial analysis, budgeting techniques and controllership practices to manage, control and provide