Order Entry Clerk - Surrey, Canada - Proax Technologies
Description
Salary:
General Description
The Order Entry Agent position is a key contributor to our fast-paced day-to-day operations - providing exceptional customer service by working with the order management and Inside sales team.
This position is a focal point for our order processing including order entry, new customer set up, and price checking.
You will have the opportunity to work as part of a dynamic, fast-paced, high performing customer support team.Responsibilities:
- Answer customer calls
- Assess and understand customer needs and expectations
- Process sales orders in the order entry platform
- Validate and approve orders
- Working in conjunction with inside sales
- Track requests in order to respond to customers as soon as possible
- Expediting of Open Orders
- Perform other related duties as required
- Must have 23 years of experience in customer service or significant sales
- Experience with computer systems
- Bilingual (English and French) preferred
- Ability to identify and solve problems
- Ability to adapt to change
- Ability to work well in a team
- Important
- Knowledge of Excel, Outlook, and Word software
- Must be highly organized, with a welldeveloped ability to multitask.
- Possess ability to quickly learn and retain vendorrelated information as well as company policies and procedures
- Ability to interact with others in a businesslike and professional manner
- Ability to work efficiently and calmly in a fastpaced dynamic work environment
- Great place to work certified
- Competitive salaries and benefits
- Opportunity for career development
- Inclusive and safe working environment
- Teamwork and comprehensive onsite training
- Work with collaborative team members in the automation industry
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