Lead Remote Sales Toronto, Canada Commercial - Rothmans, Benson & Hedges Inc.

Rothmans, Benson & Hedges Inc.

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company name:
Rothmans, Benson & Hedges Inc

BE A PART OF A REVOLUTIONARY CHANGE
At Rothmans, Benson & Hedges Inc. ("RBH"), Philip Morris International's subsidiary in Canada, we've chosen to do something incredible.

We're totally transforming our business to deliver a smoke-free future and improve the lives of millions of people in the country.

With huge change, comes huge opportunity.

So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Bring us your curiosity and capacity to engage people and you can be part of the digital, omni-channel team that's driving our huge commercial transformation.

If you're a forecaster and forward-thinker, you can make a huge impact, creating sales strategies across all markets.

For our Remote Coach Channel - Customer Care team in Toronto, Canada, we are looking for a Lead Remote Sales.

Your day to day

In this position you will lead the Remote Coach team to deliver a consistent and orchestrated experience for legal age consumers, by planning and implementing acquisition strategies and operations.

You will work closely with cross-functional teams on developing and implementing new programs, and enhancing existing programs for lead generation methods, lead management and acquisition of existing legal age nicotine users through remote channels to ensure the best-in-class experience and business results.

You will be accountable for:

Leading and developing a remote sales force via call center equipped with all tools required to convert leads through virtual and digital channels.
Deploying asset toolboxes and guidelines including processes, content, training materials and system requirements for remote engagement.
Liaising with crossfunctional teams to develop and deploy new and enhancing existing remote programs for endtoend legal age consumer journeys.
Enhancing and unlocking additional lead generation opportunities in designated B2C channels, develop, pilot, and implementation, as well as unlocking additional support opportunities to maximize market share.
Leading projects that support market share growth of existing legal age nicotine users and managing internal and external stakeholders (B2C, Digital, and external stakeholders).
Set KPIs based on remote lead generation, lead management journeys, and other commercial metrics. Designing a compensation plan based on achievement of KPIs and tracking on a daily basis.
Monitoring performance reports and presenting these reports to your team and management on a periodic basis.
Providing all necessary tools and methodologies required for a high performing remote sales team, including training, and coaching the remote sales force.
Driving system development to enable the program performance at scale and at an optimal cost, in collaboration with Digital, clearly defining the business requirements and the use cases for all the personas (e.g., customer, agent).
Leading to create the most efficient lead qualification and nurturing methodologies to pioneer the saving on the costs while ensuring the best and seamless adult consumer experience.
Taking measures and adopting strategies that optimize resources and lower costs.

We are looking for someone with:

College or University Degree related to Economics, Business Administration, or another relevant field
At least 3 years' experience in contact center operations management, salesoriented
Proven record of experience in lead generation and lead nurturing
Outbound & Inbound Marketing and Telesales knowledge is an asset
Managed a sales team (directly or indirectly) is an asset
Actionoriented, drive for results, independent doer
Entrepreneurship and ability to see the opportunities, not just the obstacles, and demonstrating a "can do" attitude
Openminded with a positive approach with good collaboration with internal and external (agencies) stakeholders with excellent communication and presentation skills
Excellent organizational skills; attention to detail; willingness to work in a fastpaced environment and effectively meet aggressive timelines
High collaborative skills, ability to manage various stakeholders and exercise indirect influence
Strong team leadership skills
Strong team leadership skills

and customer focus

Creative and strategic thinker with attention to detail combined with strong analytical skills
Language Ability: Professional written and verbal English (French fluency is an asset)

WHAT WE OFFER
We offer the opportunity to join an organization where you can grow in a wide range of business functions.

You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging environment where we will empower you to take risks, experiment and explore.

Our company fosters excellence in execution and is