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    Meter Readers - Newmarket, ON, Canada - Util-Assist Inc

    Util-Assist Inc
    Util-Assist Inc Newmarket, ON, Canada

    3 weeks ago

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    Description

    Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States.

    Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business.

    Util-Assist is at the forefront of that shift. Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape.

    To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics and customer experience consulting building on our well-established smart grid procurement and implementation management services.

    Our managed services division leverages advancements in utility IT systems to deliver a variety of services to utility customers, including outage communications management, managed billing, and AI-enabled substation security monitoring.

    Util-Assist's flexible work environment allows you to work from anywhere, letting you choose the work arrangements that make the most sense for you.

    Thanks to our outstanding culture, we are the proud recipients of several national and local awards, including the Great Place to Work certification, the Employee Recommended Workplace Award (three years running), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.

    The Suite Metering Data Analyst is responsible for monitoring, validating and correcting meter data to ensure that customer invoices can be processed correctly and in a timely manner.

    Monitor and validate metering data to ensure accuracy required for the customer billing process
    Manage stale meters and ensure issues are rectified prior to the billing read date
    Investigate read failures and correct issues either internally or by communicating with the vendor to have data corrected
    Coordinate with internal stakeholders to investigate customer complaints and provide information to management
    Maintain tracking sheet of issues to keep internal stakeholders apprised of correspondence and data issues
    Update account call notes to reflect customer concerns and close orders once investigations are complete
    Process commissioning sheets and other metering changes via an autoload template
    Complete the project onboarding process through the utility portal
    Update the new building tracker and the monthly building tracker with all new buildings and corresponding details
    Review and respond to any utility building related emails
    Process commissioning sheets and other metering changes via an autoload template
    Advanced utility CIS skills
    Advanced MS Office skills
    Intermediate knowledge of utility billing process
    Undergraduate diploma in Business Administration or Data Science/Analysis
    2+ years' billing experience
    Hybrid office environment

    Experience a fun, social, and award-winning culture where teamwork and collaboration thrive.

    Comprehensive Employee Assistance Program (EAP) : Access resources and support through our EAP, including Nutritional Health Coaching, to enhance your well-being.

    A streamlined and quick enrollment process, with Health, Dental and other benefits covered by the employer.

    Retirement Planning :

    Plan for your future with our retirement plan, including employer matching, to help you achieve your long-term financial goals.

    All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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