Relief Night Auditor - Field, Canada - Canadian Rocky Mountain Resorts

Canadian Rocky Mountain Resorts

Verified Company

Field, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

PRIMARY FUNCTION

The Relief Night Auditor is responsible for accurately balancing all hotel revenues and ensuring guest reservations are handled efficiently and courteously.

This role encompasses a combination of night auditor and guest service agent responsibilities across different shifts.

REPORTS TO

Front Office Manager/Assistant Front Office Manager/Guest Services Supervisor

HOURS

Two night auditor shifts (11pm7am) and three guest services agent shifts (3pm11pm or 7am3pm).

DUTIES & RESPONSIBILITIES
These are the duties required during the night auditor shift:

Balance revenues for Rooms and F&B as well as any other revenues earned in the Hotel that day.
Compile accurate nightly manual reports including external invoices.
Ensure journal is balanced.
Complete midmonth and monthend procedures.
Perform Front Office duties and other tasks as required.
Perform guest check-in and check-out.
Make telephone reservations.
Deal with guest concerns or complaints as they arise.
Provide communication to all departments re: activity during the night.
Ensure guest checkin and departure information is correct and accounts settled.
Maintain a professional and presentable.

These are the duties required during the guest services agent shift:

Perform guest check-in and check-out.
Provide directions, information, answer activity enquiries, and other communication as required.
Prepare guest accounts for check out the following day.
Provide support to the day and to the night audit team re: ensuring balances and accounts are in order based on the filing system that is organized in the hotel (bucket check)
Take reservations, provide information about packages or upcoming events in the hotel,
Deal with guest concerns or complaints should they arise.
Provide ongoing communication with night cleaners, security and maintenance staff.
Maintain a professional and presentable appearance.

EXPERIENCE

Previous experience in a hotel setting preferred.
Previous accounting experience preferred. a good understanding of all Front Office procedures.
Basic knowledge of accounting required to work with journal entries.
Excellent interpersonal, verbal and written skills.
Highly organized, motivated and detail oriented
Work well under pressure
Must have the ability to work independently and remain calm in the event of situations arising during the night/afternoon shift.
High School diploma required.
Physical requirements include the ability to endure long periods of standing, sitting, bending, and lifting (up to 50 pounds may be required).
Please note that only applicants selected for further consideration will be contacted._