- Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing reports and evaluating failure data
- Oversee activities of Service Technicians including troubleshooting, parts order, and part replacement
- Investigate root cause and develop countermeasures for repeat failures
- Analyze Mean Distance Between Failure data and issue reliability reports for the customer
- Support with fleet wide campaign activities
- Visit customer and company garages regularly to work with local teams and ensure technical resources required for field repairs are available
- Find viable commercial and technical solutions to ensure client satisfaction
- Act as liaison with Nova Bus internal teams to resolve customer issues
- Be on-call during weekends and evenings
- Safeguard organizational and personal information confidentially
- Respect and enforce the policies, rules and values of the company
- Foster teamwork and improved communication
- Develop personal and professional skills
- Competitive salary, benefits and generous vacation policy ;
- Compagny recognized for the quality of its product
- 2 weeks paid vacation during the holiday season
- RRSP with up to 7% employer contribution
- Flexible work schedule
- 100% telework
- 5 to 10 years of hands on and technical experience in the automotive industry
- Preferably a Bachelor's degree in electrical, electrical technology, mechanical or electromechanical engineering, or other relevant professional experience
- Successful team member with excellent interpersonal skills and ability to communicate globally across all levels of the organization, and with customers and other stakeholders
- Excellent analytical skills, strong customer focus and a positive attitude are key requirements.
- Independence and resourcefulness
- Confident and effective decision-maker
- Proven presentation skills
- Strong facilitation and conflict resolution skills
- Advanced knowledge of the Microsoft Office suite, specifically Powerpoint and Excel
- Bilingual, is not required but an asset
- Must be located in the region of Ottawa
- Frequent travel to local customer and company facilities
- Occasional travel to suppliers and factory
-
Customer Support Manager
1 week ago
Nova Bus Saint-Eustache, CanadaCustomer Support Manager · **Location**:Saint-Eustache, Quebec, CA, J7R 5A5**Position Type**:Professional- Are you looking for a new challenge with social, economic, and environmental impact? Would you like to give your career a boost and make a difference? To help shape the futu ...
-
Customer Support Manager
2 weeks ago
Volvo Group Saint-Eustache, CanadaAre you looking for a new challenge with social, economic, and environmental impact? Would you like to give your career a boost and make a difference? To help shape the future of Nova Bus and contribute your experience and expertise to the electrification of transportation, join ...
-
Patient Support Program Manager
3 weeks ago
Merck Canada inc Kirkland, CanadaJob Description · Notre équipe innove dans la manière dont nous comprenons nos patients et leurs besoins. En travaillant de manière transversale, nous inventons de nouvelles façons de communiquer, de mesurer et d'interagir avec nos clients et nos patients au moyen de canaux et de ...
-
Manager - Infrastructure Et Support Ti
3 weeks ago
FED IT CA Montréal, Canada**Fed IT, cabinet de recrutement spécialiste du recrutement sur les métiers TI. Nous intervenons sur deux types de recrutement : temporaires et permanents. Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers ...
-
Pi Support Manager 1
3 weeks ago
ALSTOM Montréal, CanadaReq ID:407181 · À la tête des entreprises qui s'engagent vers un avenir plus vert, Alstom développe et commercialise des solutions de mobilité qui apportent les fondements durables pour l'avenir des transports. Notre portefeuille de produits s'étend des trains à grande vitesse, m ...
-
Unit Manager, IT User Support
3 weeks ago
Intact Anjou, CanadaNous cherchons un Directeur d'unité, Support utilisateur TI, pour notre équipe grandissante · **Ce que vous accomplirez chez nous**: · - Diriger et coordonner les activités de l'équipe d'agent TI afin d'atteindre les objectifs en ce qui concerne l'engagement, l'efficacité, la qua ...
-
IT Support Manager
3 weeks ago
GSOFT Montréal, CanadaCompany Description · GSoft is the independent software company behind a family of products focusing on distributed work and using the digital revolution to change the employee experience. Our goal is to make work simpler, kinder and faster. One software at a time. · Specifically ...
-
IT Support Manager
3 weeks ago
GSOFT Montréal, CanadaCompany Description · GSoft is the independent software company behind a family of products focusing on distributed work and using the digital revolution to change the employee experience. Our goal is to make work simpler, kinder and faster. One software at a time. · Specifically ...
-
A220 Program Support Manager for Long Out of
3 weeks ago
Airbus Mirabel, Canada**_**THE ENGLISH POSTING FOLLOWS** _** · Airbus est un pionnier international de l'industrie aérospatiale. Nous sommes un leader dans la conception, la fabrication et la livraison de produits, services et solutions aérospatiaux à des clients à l'échelle mondiale. Nous visons un m ...
-
Dealer Technical Support Manager
2 days ago
Nissan Kirkland, CanadaWith a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity ...
-
Dealer Technical Support Manager
4 days ago
Nissan Kirkland, CanadaWith a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity ...
-
Technical Support Manager
3 weeks ago
Mako Montréal, CanadaAre you passionate about technology and Software as a Service? Are you a natural leader and collaborate well with teams? If so, this position offers you the opportunity to leverage both of these skills. This is your chance to join a Fintech start-up experiencing growth and scalin ...
-
Management Support Specialist
1 week ago
SAP Montréal, Canada**We help the world run better** · A high level of integrity and discretion in handling customer, employee and confidential information is critical. We require a high level of professionalism in dealing with senior professionals inside and outside the company. A good sense of hum ...
-
Customer Support Manager
1 week ago
Connect&Go Montréal, CanadaWe are Connect&GO, an integrated software powering attraction venues all around the world by empowering our clients to simplify their operations, increase their revenue and focus on their guests. However, our mission goes beyond business success. Within our team, we embrace and c ...
-
Technical Support Manager
3 weeks ago
Continent8 Montréal, Canada**Technical Support Manager (Montreal)** · As part of our continued expansion, we are looking for a Manager to join our Service Management Centre ("SMC") Team. The SMC team are responsible for providing L1/L2 support within Continent 8 Technologies. Based in Montreal, Canada the ...
-
Manager, Advisor Support
3 weeks ago
CIBC Montréal, CanadaWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...
-
IT Support Team Manager
2 weeks ago
Innergex Longueuil, Canada**Why should you join our team?** · Innergex Renewable Energy Inc. is an independent renewable energy producer with an extensive and growing portfolio of assets in Canada, the United States, France and Chile. The Corporation develops, acquires, owns and operates hydroelectric fac ...
-
Business Support Manager
2 weeks ago
Yakima Chief Hops Longueuil, Canada**Job Details**: · - ** Job Title**: Business Support Manager · - ** Department**: FGX (Canada) · - ** Classification**:Exempt / Salary · - ** Reports to**:Logistics Director · **Job Qualifications**: · - High School diploma, GED or equivalent required. · - Possess strong leaders ...
-
IT Technical Support Manager
1 week ago
Nortera Brossard, CanadaBy joining Nortera, you are deciding to make a positive and sustainable impact on yourself, others and the planet. · We strongly believe vegetable food is THE solution to bring well-being through food to the nearly 9 billion inhabitants of our planet while preserving its resource ...
-
Technical Support Manager
1 week ago
Composites One ULC Saint-Bruno-de-Montarville, Canada**Pour afficher cette description en anglais, veuillez faire défiler vers le bas.** · At Composites One our culture is founded on a clear set of Core Values that has at its core **Respect, Teamwork, and Communication.** Our success is largely attributed to our ability to operate ...
Customer Support Manager - Saint-Eustache, Canada - Volvo Group
Description
Are you looking for a new challenge with social, economic, and environmental impact? Would you like to give your career a boost and make a difference? To help shape the future of Nova Bus and contribute your experience and expertise to the electrification of transportation, join our team as a Customer Support Manager
WHAT TO EXPECT :
The Customer Support Manager provides advice and assistance to internal/external customers to ensure satisfaction with regard to vehicle performance
Develop and maintain strong relationships across all levels within the customer organization
YOUR RESPONSABILITIES:
YOUR BENEFITS:
WHAT YOU NEED:
At Nova Bus, we welcome you just as you are We encourage diversity in all its forms and are committed to fostering an inclusive work environment that respects all differences.
By submitting your application, you consent to Nova Bus collecting and processing your personal data for evaluation purposes as part of our selection and hiring process until the recruitment process is completed, and twelve (12) months thereafter. You have the right to withdraw your consent at any time and it will be your responsibility to notify us.
Nova Bus thanks those who express an interest by submitting an application. However, only successful candidates will be contacted.
Nova Bus, a Volvo Group company, is one of North America's leading providers of sustainable transit solutions. Our team of over 1,500 employees in three plants (Saint-Eustache and Saint-François-du-Lac in Quebec and Plattsburgh in New York State) works in partnership with some of the largest transit authorities in Canada and the United States. Are you looking for a new challenge with a social, economic and environmental impact? Would you like to boost your career and make a difference? Take part in the electrification of transportation by joining our team
Performance | Trust |Customer success |Change |Passion
#NOVA01