Assistant Manager, Relationship Centre - Nanaimo, Canada - Coastal Community Credit Union
Description
Position Type:
Temporary
Duration:
Approximately 18 months
Together, Let's Do Great Things
We're the largest financial institution based on Vancouver Island and the Gulf Islands, and we've got an opportunity for you.
Assistant Manager to support our Relationship Centre (aka contact centre), located in Nanaimo with Remote working flexibility so if you're passionate about improving financial health for our members; with proven experience in coaching, leadership while embracing our vision, values, purpose and practices, we'd like to hear from you
What's the role?
As an
Assistant Manager, you will provide leadership, coaching and support to develop the Relationship Centre Team to deliver exceptional member/client service through a variety of emerging multi-channels.
You will be responsible for ensuring the smooth operation of the Relationship Centre through efficient and effective real time support for team members; as well as staying on top of day to day operations and reporting areas of efficiencies to the Relationship Centre Manager.
What are we looking for?
- Bachelor's Degree or Diploma requiring 34 years of fulltime study or have an equivalent combination of education and experience;
- 69 years of progressive financial experience;
- 34 years of progressive lending experience with lending limits;
- Advanced understanding of lending policies and procedures;
- Thorough understanding of credit union operations, principles, and values.
- A comprehensive understanding of insured lending programs (i.e., CMHC/Genworth);
- Proven knowledge of personal and business lending, deposit policies, practices, procedures and general branch operations;
- A solid understanding of the competitive environment in the financial marketplace, and local communities within the region;
- Proven social networking skills and an ability to connect with individuals inside and outside the organization;
- Solid understanding of the Computer-Talk program;
- Previous call centre experience.
What we offer you:
- Competitive salary
- A comprehensive benefits package including MSP, dental, and extended healthcare
- Employer paid RRSP benefit
- Ongoing support for education and career development
Who are we?
Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island.
- We're 100% memberowned, with all decisions made locally—right here on Vancouver Island.
- We're a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services.
- We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.
We offer a generous compensation package and a great work/life balance because we want you to spend your career here.
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