Director of On-site Technology Management - Melville, SK, Canada - Accommodations Plus International

Accommodations Plus International Melville, SK, Canada

3 weeks ago

Full time

Description

API is seeking seasoned professional to join our company in the role of a Director, Operations Training Development & Client Services.

The position will be based in our headquarters office located in Melville, New York.

The primary purpose of this position is to facilitate a robust training and development protocol which will provide support to the current API client base, as well as provide a stable platform for training enhancements and onboarding new clients.

The Director, Operations Training Development and Client Services is responsible for maintaining the core competency level of Operations Agents and improving their productivity.

This position is also responsible for overseeing the On-Site Agent service protocol and ensuring it is followed properly.

Additionally, the role will assess developmental needs to drive training initiatives, identifies, and arranges suitable training solutions for Operations agents.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Proposes training, developmental programs and objectives.
Conducts annual training and development needs assessment.
Develop and maintain On-Site Agent initiative.

Establish and maintain effective communication with client functional departments to ensure client expectations are being met via On-Site Agent initiative.

Perform quarterly on-site visits.
Obtains and/or develops effective training materials utilizing a variety of media.
Create training materials.

Develops and maintains organizational communications such as bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.

Conducts follow-up studies of all completed training to evaluate and measure results.
Monitoring staff performance and organizational processes.
Investigating shortfalls, issues, and complaints in current business processes.
Other duties as assigned to assist Accommodations Plus International in achieving its operational goals and objectives.
Problem Solving/Analysis
Building Relationships
Managing Processes
Proficient in the use of Microsoft Excel and PowerPoint
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This is a full-time position. A bachelors degree (or its equivalent) preferred. Professional with Learning and Performance experience is preferred. Five years call center, airline operations control center or crew scheduling experience is required.
Familiarity with traditional and modern training methods and techniques.
Managing, Motivating, Developing, and Directing people in their work to best achieve common organizational goals.
Strong working knowledge of ones Field or Discipline in which they find themselves engaged on a daily basis. Becoming fully aware and informed of current trends, developments, and changes in the sub-industry is critical for this.
Bi-lingual is a plus.

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.

Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel.

Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience.

We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you
Dental insurance
~ Flexible spending account
~ This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.

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