- This is a second level application support position that requires both a technical and business understanding of UHN Digital's supported applications. This position requires that the candidate be on call, 24/7 on a rotational basis. The Application Support Analyst position entails duties such as but not limited to:
- Day to day support of applications including working with customers, our HIS vendor Epic, and other vendors in troubleshooting and identifying options to resolve issues;
- Application testing of new releases, upgrades, fixes and other product changes;
- Participation in roadmap planning for application upgrades in conjunction with business users and vendors;
- Periodic assignment to Digital projects Epic Optimization Phase demand items, new application implementation or integration;
- Working with other Digital teams to ensure high service levels are maintained;
- Provide customer service in the form of end user meetings (clinical or business); attend and/or facilitate monthly established end user meetings or ad hoc meetings;
- Work closely with other Digital Application support teams to solve simple to complex production and operational problems for the applications supported by the Digital Health team;
- Document system problems and resolutions for future reference;
- Exercise ITIL Change Management principles/techniques;
- Participation in organizing and conducting weekly team meetings and huddles;
- Work closely with various implementation and operational teams, as well as clinicians to implement the Altum Digital Health strategy;
- Other duties may be assigned consistent with the job classification.
- Undergraduate Degree required in Computer Science, Math, Health Informatics or related field or demonstrated mastery of the relevant material.
- Certification in one or more of the following Epic applications is preferred: Cadence, Grand Central, Prelude, HIM, Resolute Hospital Billing/Claims, Ambulatory EMR, OpTime, and/or ESCA-EUD, Bridges. Other Epic certifications welcome.
- 2-3 years industry experience in 2nd level application support required
- Working knowledge of HL7 standards and interfaces; or some other recognized industry standard an asset
- Experience with hardware and/or software vendor relations an asset
- Experience working with interfaces an asset
- Experience with one or more clinical/business applications in a large healthcare organization required
- Outpatient rehabilitation clinical experience would be an asset
- Excellent customer service skills required
- Excellent Incident and Problem management skills including analytical and problem-solving skills
- Able to effectively deal with high priority unscheduled tasks and problems
- Excellent prioritization and organization skills
- Excellent interpersonal, verbal and written communication skills
- Ability to perform standard application testing (unit testing), integrated testing, data analysis and/or system analysis
- Self-motivated team player who is able to work with minimal supervision on simple to moderately complex tasks
- Able to work with multidisciplinary teams in a positive and productive manner
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP )
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
-
Support Analyst
2 weeks ago
Job Offer: Support Analyst · beBee Professionals is looking for a Support Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our customers and internal teams. · Requirements: · • Bachelor's degree in Computer Scien ...
-
Analyste support aux cambistes
1 week ago
Banque Nationale Toronto, CanadaLa Banque Nationale est actuellement à la recherche d'analystes dans le cadre du programme d'intégration de talents pour le secteur des Opérations Marchés Financiers. Une carrière en tant qu'analyste support aux cambistes dans l'équipe des opérations marchés financiers, à la Banq ...
-
Analyste support aux cambistes
1 week ago
Banque Nationale Toronto, Canada Full timeLa Banque Nationale est actuellement à la recherche d'analystes dans le cadre du programme d'intégration de talents pour le secteur des Opérations Marchés Financiers. · Une carrière en tant qu'analyste support aux cambistes dans l'équipe des opérations marchés financiers, à la Ba ...
-
Application Support Analyst
1 week ago
CT Bank Oakville, Canada**What you'll do** · - Work with architects, developers, and delivery teams to ensure solutions align with proposed roadmaps and architecture · - Understand business requirements, constraints, and dependencies to arrive at solutions · - Assist other internal and external teams to ...
-
S.i. Systèmes Toronto, ON, CanadaNotre client bancaire est à la recherche d'un(e) Analyste d'affaires sénior pour soutenir la configuration de SAP Ariba. · Contrat initial de 6 mois avec possibilit é d'extension. Conseiller sur les différentes confirgurations SAP ARIBA, prendre le crayon pour aider à mettre en ...
-
IT Support Analyst
1 week ago
CB Canada Toronto, CanadaIT Support Analyst · On behalf of our client in the Public Sector, PROCOM is looking for an IT Support Analyst. · IT Support Analyst – Job Description · The IT Support Analyst is the face of IT and will act as a liaison between IT and the end user for IT-related needs · Manag ...
-
IT Support Analyst
1 week ago
GalaxEons Toronto, CanadaWhat You Will Do · Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives. · Level 2 support of Client business line Cloud Infrastructure including PaaS/IaaS/Containers across all production and test environments. · Manag ...
-
Support Analyst
17 hours ago
Randstad Digital Toronto, CanadaLevel 1 Support Analyst (Contract Position)Number of Positions: 1 Duration: 3 months initial contractLocation: Toronto, ON, CAMust be eligible to work in CanadaOnsite position, 5days/week, downtown Toronto8hrs/day billing, need to be flexible with working hours as the resource mi ...
-
Analyste de Support/Support Analyst
4 weeks ago
IFG International Financial Group Ltd Ontario, CanadaOur client, a big 5 bank, has a need for a Trade Solutions & Support Analyst. The role is hybrid in office in Toronto with the possibility of extension and conversion. · Provides support and delivers operational processes to ensure timely and accurate processing of securities an ...
-
Systems Support Analyst Intermediate(Support
1 week ago
Raise Toronto, Canada**RESPONSIBILITIES** · - Responsible for supporting the network infrastructure team to support and implement activities for their network environment · - Responsibilities include loading software, providing network support for servers and monitoring system and network performance ...
-
Application Support Analyst
1 week ago
CB Canada Toronto, CanadaApplication Support Analyst · On behalf of our client in the Banking Sector, PROCOM is looking for a Application Support Analyst. · Application Support Analyst – Job Description · Supporting test environment · Attending project meetings · Manage/Work/Test given stacks · Applicati ...
-
Application Support Analyst
1 week ago
CB Canada Toronto, CanadaBusiness Systems Analyst · On behalf of our client in the Banking Sector, PROCOM is looking for a Business Systems Analyst. · Business Systems Analyst – Job Description · Application Production Support - Maintains overall operational stability in close partnership and joint re ...
-
Analyste Support Aux Cambistes
1 week ago
National Bank of Canada Toronto, CanadaLa Banque Nationale est actuellement à la recherche d'analystes dans le cadre du programme d'intégration de talents pour le secteur des Opérations Marchés Financiers. · Une carrière en tant qu'analyste support aux cambistes dans l'équipe des opérations marchés financiers, à la Ba ...
-
Technical Support Analyst
2 weeks ago
GTT, LLC Toronto, Canada ContractTechnical Support Analyst (Onsite)Contract Duration 2 years · Summary Of Day to Day Responsibilities:Working knowledge in IT Asset Management (ITAM) · Support planning and delivery aspects of hardware asset refresh within Service Now · Receiving and documenting inventory received ...
-
Analyste de Support/Support Analyst
5 days ago
City of Toronto Toronto, ON, Canada $43.58 - $47.75Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Community & Social Services · Social Development, Finance & Admin, Community Safety & Wellbeing · Job Type & Duration: Full-time, Permanent Vacancy · Hourly Rate: $43.Shift Information: M ...
-
Support Analyst
4 weeks ago
Tata Consultancy Services Toronto, ON, CanadaTCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our ...
-
Data Support Analyst
2 weeks ago
CI Financial Toronto, Canada Full timeAt CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and pro ...
-
System Support Analyst
2 weeks ago
Deciem Toronto, Canada Full timeWHAT ON EARTH IS DECIEM? · Known as "The Abnormal Beauty Company", DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visi ...
-
Sr. Support Analyst
1 week ago
Tata Consultancy Services Toronto, CanadaTCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity ...
-
Technical Support Analyst
3 weeks ago
GTT, LLC Toronto, Canada ContractTechnical Support Analyst Contract Duration 12+ months (Extension possible) · Summary of day-to-day Responsibilities:Technical Support Analyst works within the Global Anti Money Laundering Department on the Application Support team. · The candidate will be responsible for access ...
Application Support Analyst - Toronto, Canada - University Health Network
Description
Company Description
Transforming lives and communities through excellence in care, discovery and learning.
The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education at UHN. The University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.
Preparing for clinical transformation through the implementation of a new health information system (HIS) requires a dedicated team that brings together clinical and Digital expertise.
About Altum Health
Altum Health is a division of University Health Network, Canada's premier academic research hospital. In collaboration with top professionals in healthcare, Altum Health offers a unique opportunity for service provision and client-centred initiatives that contribute to exceptional quality standards.
Our highly talented teams aid to deliver quality services and outcomes to injured clients. We are leaders in disability management with expertise that spans the continuum of care: Musculoskeletal injury, concussion, post-COVID care and mental health. Providing "The Right Care. Always" means delivering evidence-based care by top multidisciplinary teams, while giving back to the public health system.
In FY 21/22, the newly formed digital health team embarked on a digital discovery journey, culminating with clarity with a 3 Year Digital Strategy. The first phase will focus on "Stabilizing Clinical Delivery Services & Consolidating Core Applications".
Job Description
Union: Non-Union
Department: Altum Health
Site: Toronto Western Hospital
Reports to: Application Manager
Work Model: Hybrid
Hours: hours per week
Salary: $ - $ per hour (To commensurate with experience and consistent with UHN compensation policy)
Status: Temporary Full-time (12-month contract)
Closing Date: June 21, 2024
Position Overview
The Epic Application Support Analyst, is an integral member of the Digital Health Team, within the Digital Health Strategy and Strategic Program Delivery Portfolio. This position works closely with other members of the Digital Health Strategy and Strategic Program Delivery Portfolio, Altum staff and consultants, UHN Digital team and/or the technical vendor(s) to support identified applications for Altum Health including both clinical and business applications. The Epic Application Support Analyst, will participate in support activities, system and business analysis, system upgrades and testing. The energy, enthusiasm, and dedication of this individual will allow the Digital Health Team to contribute to the successes of the organization.
Primary Responsibilities:
Qualifications
Skills:
Additional Information
Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.
University Health Network thanks all applicants, however, only those selected for an interview will be contacted.
All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
All UHN Employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada or the World Health Organization, as a condition of hire. Proof of COVID-19 vaccination will be required. Should you be the successful candidate, you will be required to comply with UHN's mandatory Vaccination Policy that is in effect.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
