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    IT Support Analyst - Toronto, Canada - CB Canada

    CB Canada
    CB Canada Toronto, Canada

    29 minutes ago

    Cb Canada background
    Description

    IT Support Analyst

    On behalf of our client in the Public Sector, PROCOM is looking for an IT Support Analyst.

    IT Support Analyst – Job Description

    • The IT Support Analyst is the face of IT and will act as a liaison between IT and the end user for IT-related needs
    • Manage technical support related issues via ticketing system
    • Ability to conduct research into application development issues and products
    • Work on assignments that are complex in nature and require judgment, initiative and specialized knowledge to identify, resolve and recommend solutions to problems
    • Technical Support of Hardware and Software
    • Provide telephone, email and in-person support to end users
    • Ensure that incidents are handled in a timely manner and appropriate escalation is followed
    • Document existing and new systems and procedures
    • Willing to work outside of normal operating hours when required

    IT Support Analyst – Mandatory Skills

    • Bachelors or College Diploma in IT and related fields
    • 2 - 5 years' experience in a similar role
    • Excellent oral and written communication skills
    • Excellent customer service skills, good listening skills and the ability to gain customer confidence and trust
    • Self-motivated team player
    • Ability to handle multiple calls/tasks in fast paced environment
    • Highly organized with strong attention to detail
    • Knowledge of network printer installation, setup, and troubleshooting
    • Strong commitment to high quality service, professionalism, and teamwork
    • Practical experience with Active Directory, Microsoft Remote Desktop Services, client/server, remote tools, Windows 10/11, Server 2019 and Oracle Databases

    IT Support Analyst - Nice to Have Skills

    • Associate, Bachelors, or Graduate degree in Computer Science, Engineering or related discipline with an IT focus is preferred

    IT Support Analyst - Assignment Start Date

    ASAP – 12 months to start

    IT Support Analyst - Assignment Location

    Toronto, ON - Work Hybrid

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