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    Application Support Analyst - Toronto, Canada - CB Canada

    CB Canada
    CB Canada Toronto, Canada

    1 week ago

    Cb Canada background
    Description

    Business Systems Analyst

    On behalf of our client in the Banking Sector, PROCOM is looking for a Business Systems Analyst.

    Business Systems Analyst – Job Description

    • Application Production Support - Maintains overall operational stability in close partnership and joint responsibility with infrastructure and vendors (incl. performance, availability, capacity management etc.), and manageability of all applications; works with other technology areas / teams to identify production issues or takes support calls from user/business clients to manage production incidents from inception to resolution, escalating to appropriate areas where applicable
    • Application Break/Fix - Searches for unexpected results and repairs vulnerabilities to a system or process. Provides 1st level and escalated 2nd level application support, and core accountabilities include Incident Response, Post
    • Incident Forensics, and implementation of technology routines/maintenance in support of enhanced availability of services
    • Escalates to Developers and/or other technology partners for advanced investigation, manipulation changes to source code etc. where required
    • Incident Management - Detects and classifies incidents, monitors and tracks throughout portfolio/organization/Technology areas, providing analysis and recovery methods
    • Problem Management - The resolution of problems, including classification, prioritization and initiation of action, documentation of root causes and implementation of remedies
    • Service Transition - Assists with the transition of service / technology from non-production to production (includes gating and operability activities)
    • IT Change Management - Uses change management policies and procedures to document, track, assess impacts/risks and approve changes to the environment
    • Deployment & Release Management - Planning and orchestrating deployment and/or releases across the portfolio

    Business Systems Analyst – Mandatory Skills

    • Mainframe and UNIX environment/operating systems, SAS language, TSO, CA-7, Endevor,
    • Problem solver with excellent analytical, verbal, and written communication skills
    • Attention to detail and high personal standards for accuracy
    • Strong organizational, follow-up and priority-setting skills to handle multiple tasks/projects and to work independently
    • Remain flexible with shifting priorities and ability to function under deadlines with minimal supervision
    • Exceptional interpersonal, analytical and communication skills
    • Extremely self-motivated and team-oriented - works well with other team members and keeps all relevant individuals, including management, up to date in a timely manner

    Business Systems Analyst - Nice to Have Skills

    • ServiceNow, Change Management Process
    • Cobol

    Business Systems Analyst - Assignment Start Date

    ASAP – 6 months to start

    Business Systems Analyst - Assignment Location

    Toronto, ON – Work Hybrid

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