Projects & Quality Coordinator - Etobicoke, Canada - The Dorothy Ley Hospice

The Dorothy Ley Hospice

Verified Company

Etobicoke, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Projects & Quality Coordinator
Dorothy Ley Hospice

LOCATION
Etobicoke, Ontario

Full-Time Temporary (2 years)

Hybrid

More about the Organization:

The Dorothy Ley Hospice offers both community and residential care to people living with a life-limiting illness or loss.

Our goal is to enable individuals to live their life to the fullest in comfort, with dignity, meaning and hope.

Our services, offered at no cost to the individual or their family members, address their physical, emotional, spiritual, and practical needs.

Last year, Hospice staff and its more than 300 trained volunteers served over 2,500 individuals.

The Hospice has launched a new five-year strategic plan to build on the organization's successes to expand hospice services to meet the growing demand for hospice care.

About the Opportunity
We are seeking a dynamic, and organized individual to join our team as an Projects and Quality Coordinator.

In this role, you will play a important role in ensuring successful execution of projects, quality improvement initiatives and performance reporting to ensure excellence in service delivery.

Reporting to the Manager of Community Programs, you will support planning, coordination, data tracking, analysis and reporting required for the development, implementation and management of strategic and quality improvement projects.

Key Responsibilities

Coordinates Quality Improvement Initiatives

Manage activities to maintain standards for Accreditation, tracking status, and providing updates as required for the Leadership Team and other stakeholders.
Leads the planning and preparation for accreditation in the three year cycle.
Manage and maintain policies, procedures, forms, quick guides on behalf of the Leadership Team.
Support the scheduling and preparation of materials for the Board Quality and Risk Committee.
Assists with planning, coordinating and tracking data as it relates to quality improvement initiatives.
Plans, coordinates and prepares reports for the annual client and caregiver experience survey and other surveys used to seek client feedback.
Assists with chart audits and analysis to ensure compliance to organizational and performance standards
Collect, analyze data and prepare reports to meet accountability requirements and for program performance management
Records, tracks, analyzes and reports on all quality, risk and incident reports
Assists in preparing charts for chart requests under the direction of the privacy officer

Strategic Project Coordination

Provide administrative support for strategic projects including scheduling of meetings, preparing agendas and materials for the meetings
Track project plans, deliverables and timelines
Assist with data analysis, preparation of reports and other materials required for the project
Support project implementation activities including communications
Support information and data gathering for grants and fund development purposes

Program Coordination Support

Provide coverage for the community navigator in supporting intake for hospice services
Assist in planning and coordination hospice supports at wellness and community fairs and community outreach sessions
Order and maintains supplies for the community program, determining reorder points, sourcing options based on cost, quality and needs, and driving savings where possible

Education & Experience:

College Diploma in Business or Quality, University Degree preferred
Minimum of 2 years project and administrative experience
Experience supporting evaluation, research or quality process improvement
Experience with excel, databases and Microsoft 365 suite of tools

Skills/Knowledge

Expert skills in MS Office, to create highcaliber documents, spreadsheets, databases, presentations, newsletters, graphics
Familiar with quality improvement and evaluation tools
Strong written communication skills
Strong skill with data tracking and analysis
Exceptional organizational/project coordination skills, to effectively manage a high volume of work with competing priorities
Strong initiative, critical thinking and judgment, adept at identifying and resolving problems quickly and effectively
Solid interpersonal skills; able to build relationships easily; resolve conflicts
Strong verbal and nonverbal communication skills, able to understand and present information to a variety of stakeholders in a way that influences, educates, informs
Exercise tact and discretion while handling confidential information;