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    Senior Business Systems Analyst - Toronto, Canada - Manulife

    Manulife
    Manulife Toronto, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Job Description

    :

    We're looking for a Senior Business Systems Analyst (DevOps) to join our GWAM Application Support team at MBPS. In this role, you are expected to support a wide variety of systems from a Level 2/3 perspective and work with business clients, internal and external teams to debug or trouble shoot applications.

    Have the skills and knowledge for the job? Learn more about the opening below

    Key Responsibilities:

  • Provide L2 analysis and troubleshooting support for a suite of business applications.
  • As needed: Design, code, unit test and integrate new features and functionality. Maintain and ensure high quality software by writing clean, maintainable, and well-documented code that adheres to industry best practices and coding standards, with accountability for production reliability and usage.
  • Act as the technical escalation point of contact for all important and critical BAU incidents and issues related to the Collateral team's end-to-end processes.
  • Fully understand the BAU support escalation procedures for all technical teams and business teams.
  • Provide timely updates for all critical BAU issues, track who is working on the specific critical BAU issue, root causes update and estimate time for issue resolution.
  • Coordinate with different production support teams and different Global, Regional, and local IT teams to resolve production issues.
  • Build partnership with relevant stakeholders and application teams.
  • Monitor and/or analyze any issues, and if possible, recommend or proactively apply solution to prevent further implication / problem.
  • Facilitate the requirements elicitation, business impact analysis and document solution designs and other solution alternatives to accommodate business demand/needs
  • Serves as SME to provide guidance and support to market/business leads.
  • Adhoc responsibilities as directed by management.

    • Qualifications:

  • Bachelor's degree in computer science, Information Technology, Information Systems, or any related course
  • Minimum 5 years working experience supporting enterprise-level and trading applications at Level 2 (support)
  • Proven background in software development lifecycle, agile and DevOps principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features.
  • Knowledge in Installation, configuration of Apex, SWIFT and related applications would be preferred.
  • Awareness of ITIL (incident, problem, change and release management) practices in aligning IT services with the needs of business.
  • Innovative problem-solving skills with the proven ability to exercise flexibility and judgment.
  • Work experience in the financial services industry (Banking domain/Capital Market Domain experience would be plus).
  • Strong verbal and written communication with the ability to effectively articulate and communicate technical vision, possibilities, and outcomes.
  • Ability to work on a fast-paced environment, handle high pressure situations and be able to multitask.
  • A capacity for constant learning from both success and failure, remaining open to change and continuous improvement.
  • Candidate should be amenable to work on DAY and/or NIGHT shift schedule

    • Technical skills preferred:

  • AKS (Azure Kubernetes) microservices, stop and restart of microservices.
  • SQL, Databases & basic network configuration
  • CA Workload Automation
  • JIRA
  • Java 8, Spring Boot 1.x

    • Technical skills nice to have:

  • Knowledge in languages such as Java Springboot, JavaScript, HTML5, CSS3, Angular/React, GraphQL, Kafka/IBM MQ Messages and/or similar technologies.
  • Bigdata, Hadoop
  • CI/CD
  • GIT HUB (GHA)
  • CodeQl, Synk and Dependabot Scan tool
  • Informatica

    • Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

    About Manulife and John Hancock

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

    Manulife is an Equal Opportunity Employer

    At Manulife/JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

    It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

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