Jobs
>
Edmonton

    Agent, Optional Services - Edmonton, AB, Canada - Canadian National Railway

    Canadian National Railway
    Canadian National Railway Edmonton, AB, Canada

    4 weeks ago

    Default job background
    Description
    At CN, everyday brings new and exciting challenges.

    You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track.

    We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference.

    You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters.

    Join usJob SummaryThe Agent, Optional Services is responsible for the validation and dispute handling of Optional Services for carload traffic, including charges related to asset use, switching, storage, documentation, and any other Optional Service charges.

    The incumbent ensures CN is recovering cost for services provided, while encouraging terminal fluidity and better utilization of assets. The position identifies and improves current processes while ensuring all charges are invoiced efficiently.

    The role provides direction to internal departments and customers on CN Tariff 9000.Main ResponsibilitiesRevenue, Cost Capture, and Quality· Support timely issuance of accurate invoices for existing tariff items· Validate and handle emails received in Optional Services inbox· Investigate invoice disputes assigned to Optional Services· Ensure safety compliance, improve safety results and local operations efficiency by collaborating with Customer Service and customers on invoicing safety issues and incomplete work violations penalties· Act as a key contact point for CN Tariff 9000 Optional Services inquiries, including training customers, Account Managers, and internal departments on the charges and how they are applied· Collaborate with other group functions and departments to identify opportunities and areas of improvement that result in customer satisfaction and yield for the Company· Work with Information and Technology (I&T) for tickets related to core system enhancement and issues· Support and provide guidance to Customer Service on handling service exceptions impacting asset use charges· Work with Revenue Management to provide additional information to assist collection effortsTariff 9000 and Case Management· Understand upcoming changes and application of items within Tariff 9000· Implement contract exceptions and audit for compliance· Provide feedback to internal stakeholders regarding impact of exceptions· Resolve customer concerns regarding invoices, including dispute cases opened in a timely and customer-centric manner· Suggest opportunities to resolve daily and systemic customer concernsDigital Transformation Enablement, Collaboration, and Analytics· Suggest and participate in efforts to digitally transform and automate optional services and adjacent processes· Collaborate to engage with stakeholders in Marketing, Operations, Accounting, and I&T to improve customer experience, generate revenue, and increase productivity· Participate in requirements gathering, process mapping, testing, knowledge sharing, enhancement requests, and other activities to drive change· Propose opportunities for standardization and automationPersonal Development· Collaborate with the Manager, Optional Services to identify department skills needed to ensure required skill sets are attained· Support team members with cross-training and provide vacation coverage for Optional Services· Create and execute personal development planWorking ConditionsThe role has standard working conditions in an office environment with a regular workweek from Monday to Friday.

    The incumbent must be available to work weekend shifts and statutory holidays by rotation.

    Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress.

    RequirementsExperienceLogistics· Minimum 3 years of experience in Railway, Transportation or Supply Chain LogisticsEducation/Certification/Designation· High School Diploma or General Educational Development (GED)· Bachelor's Degree in a relevant field**Any designation for these above would be considered as an assetCompetencies· Demonstrates active listening· Solves problems to create value· Collaborates with others and shares information· Applies critical thinking· Innovates· Communicates with impact· Sets direction and inspires others· Identifies potential safety and security risks· Develops self and othersTechnical Skills/Knowledge· Advanced knowledge of Microsoft Office (Outlook, Excel, PowerPoint, Word)· Knowledge of Business Intelligence (BI) and visualization tools such as Power BI and Tableau*· Knowledge of Railway transportation, supply chain, and logistics*· Knowledge of CN systems, including Service Reliability System (SRS), Systems, Applications, and Products (SAP), and CN One*· Fluently bilingual both written and verbal (English) French would be considered and asset*Any knowledge for any of the above would be considered as an assetAbout CNCN is a world-class transportation leader and trade-enabler.

    Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year.

    As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S.

    through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919.

    CN is committed to programs supporting social responsibility and environmental stewardship.

    At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

    At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate.

    Research shows that candidates from underrepresented groups often don't apply unless they feel they fit the job posting at 100%.

    Even if you don't see yourself in every job requirement listed in a posting, we still encourage you to apply.

    If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.

    We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.
  • Canadian National Railway

    Agent, Optional Services

    3 weeks ago

    Canadian National Railway Edmonton, Canada

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term car ...

  • CN

    Agent, Optional Services

    4 weeks ago

    CN Edmonton, Canada Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term car ...

  • Canadian National Railway

    Agent, Optional Services

    2 days ago

    Canadian National Railway Edmonton, Canada

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term car ...

  • Carrington Group of Companies

    Health Care Aide

    1 week ago

    Carrington Group of Companies Edmonton, Canada

    Are you a compassionate, caring, and dedicated healthcare professional? Come grow your career with Lifestyle Options · Lifestyle Options takes tremendous pride in operating supportive living communities with professional staff that foster healthy aging and champion residents' fre ...

  • Government of Alberta

    Consumer Mediation Officer

    2 weeks ago

    Government of Alberta Edmonton, Canada

    Role Responsibilities · The Utilities Consumer Advocate Branch is seeking a Consumer Mediation Officer to fill a temporary one-year position that will be responsible for representing and protecting the interests of Alberta's utility consumers in their dealings with government, r ...

  • Carrington Group of Companies

    Licensed Practical Nurse

    1 week ago

    Carrington Group of Companies Edmonton, Canada

    Are you a compassionate, caring, and dedicated healthcare professional? Come grow your career with Lifestyle Options · Lifestyle Options takes tremendous pride in operating supportive living communities with professional staff that foster healthy aging and champion residents' fre ...

  • Government of Alberta

    Accommodations Coordinator

    3 weeks ago

    Government of Alberta Edmonton, Canada

    Role Responsibilities · As the Accommodations Coordinator you will perform technical, analytical, consultative and support work for the Emergency Management, Accommodations and Security Services (EMASS) unit and will be the primary ministry contact for all facility-related servi ...

  • Carrington Group of Companies

    First Cook

    1 week ago

    Carrington Group of Companies Edmonton, Canada Part time

    Come grow your culinary career with Lifestyle Options · Lifestyle Options takes tremendous pride in operating supportive living communities with professional staff that foster healthy aging and champion residents' freedom, choice, and independence. · At Lifestyle Options we care ...

  • Carrington Group of Companies

    Health Care Aide, Nights

    3 weeks ago

    Carrington Group of Companies Edmonton, Canada Full time

    Are you a compassionate, caring, and dedicated healthcare professional? Come grow your career with Lifestyle Options · Lifestyle Options takes tremendous pride in operating supportive living communities with professional staff that foster healthy aging and champion residents' fre ...

  • Insight Psychological Inc.

    Physiotherapist/Pelvic Floor Specialist

    1 week ago

    Insight Psychological Inc. edmonton, Canada

    Do you want to join a great organization and be part of the inaugural team for our new Reproductive and Perinatal Wellness Centre? · Insight Psychological is an innovative, multi-award-winning psychological care provider that has been recognized by Canadian Business and the Globe ...

  • Insight Psychological Inc.

    Manual Osteopathic Therapist

    1 week ago

    Insight Psychological Inc. Edmonton, Canada

    Do you want to join a great organization and be part of the inaugural team for our new Reproductive and Perinatal Wellness Centre? · Insight Psychological is an innovative, multi-award-winning psychological care provider that has been recognized by Canadian Business and the Globe ...

  • Government of Alberta

    Sr Business Analyst

    1 week ago

    Government of Alberta Edmonton, Canada

    Role Responsibilities · The responsibilities of these role include: · Leads focus groups to identify business needs and solution development involving multiple stakeholders, systems and processes. · Participates in Committees and working groups to provide strategic analysis and ...

  • E4C

    Follow-Up Support Worker – Housing First

    2 weeks ago

    E4C Edmonton, Canada Full time

    Position titleFollow-Up Support Worker - Housing FirstDescription Are you guided by the principles of Housing First and passionate about supporting individuals in maintaining housing options based on their personal goals? The Intensive Case Management Team is part of the service ...

  • Government of Alberta

    Contract and Procurement Specialist

    2 weeks ago

    Government of Alberta Edmonton, Canada

    Role Responsibilities · The Contract & Procurement Specialist contributes to the Alberta's utilization of diverse alternative capital financing strategies to deliver Public-Private Partnerships (P3) projects, through the effective assessment and development of creative project d ...

  • Millennium 1 Solutions

    Remote Outbound Solution Specialist

    1 week ago

    Millennium 1 Solutions Edmonton, Canada Full time

    Description · With people at the heart of our success, NTT Data is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our pe ...

  • Government of Alberta

    Senior Policy Advisor, Capital Policy

    3 weeks ago

    Government of Alberta Edmonton, Canada

    Role Responsibilities · Senior Policy Advisor, Capital Policy: · Reporting to the Director of Continuing Care Home Policy, this Senior Policy Advisor will work with intra-and interdepartmental government branches, Alberta Health Services and other relevant stakeholders to resear ...

  • AOS Immigration Services

    receptionist

    4 weeks ago

    AOS Immigration Services Edmonton, Canada Plein temps

    Education: · Expérience: · Education · Secondary (high) school graduation certificate · Tasks · Greet people and direct them to contacts or service areas · Provide basic information to clients and the public · Order office supplies · Schedule and confirm appointments · Answer t ...

  • dentalcorp

    Registered Dental Hygienist

    1 week ago

    dentalcorp Edmonton, Canada Full time

    About Us: · Welcome to Cedar Ridge Dental, your trusted partner in oral health and radiant smiles · Nestled in the heart of Wetaskiwin, we pride ourselves on being a community-driven dental practice dedicated to providing unparalleled care with a personal touch. · Our team at Ce ...

  • Enbridge

    Supervisor IT Business Relationship Management

    1 week ago

    Enbridge Edmonton, Canada Full time

    Posting End Date: · June 23, 2024 Employee Type: · Regular-Full time Union/Non: · This is a non-union position Enbridge is looking for highly motivated individuals to join our TIS organization. As the Business Relationship Management Supervisor, you will act as the inter ...

  • Morrison Hershfield

    Environmental Engineer

    1 week ago

    Morrison Hershfield Edmonton, Canada Full time

    Morrison Hershfield is now Stantec. · Grow with the best. Join a smart, creative, and inspired team that works to support innovation. The Stantec community unites more than 28,000 employees working in over 400 locations across 6 continents. · Here at Morrison Hershfield, now Stan ...