Onboarding Specialist - Quebec City, Canada - OpenTable

OpenTable

Verified Company

Quebec City, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc

(NASDAQ:

BKNG), is an industry leader with a unique insight into the world of hospitality.

We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it.

You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

In this role, you will:

Enthusiastically contact our restaurants and guide them through the onboarding process
Work with our restaurant partners to configure the OpenTable system to their needs
Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use OpenTable to optimize their operations
Provide administrative and coordinator functions related to Global On-Boarding program including scheduling training activities, content collection, and software implementations
Work with restaurant staff and potential 3rd parties to deploy the OpenTable RestRef widget
Work with internal partners to help develop and refine the On-Boarding program
Effectively handle a queue of restaurants to reduce timetoonboarding
Communicate status of tasks and the backlog to peers and a broader community
1+ years experience, preferably in a support, implementation or hospitality role
Experience training nontechnical customers on the use of software
Understanding of restaurant operations a must with direct restaurant experience helpful
Ability to make sound decisions based on key facts in potentially ambiguous situations
Proven ability to drive projects through to completion
Ambitious to get things done with mínimal supervision
Good phone and telepresence required for effective training and implementation
College degree preferred
Excellent organization, documentation and time management skills

Benefits:

Paid Time Off 20 days a year
Birthday/celebration PTO 1 day
Annual company weeks off
Flexible sick time off
Paid volunteer time
Parental Leave Benefits
Dental & Vision Insurance
Life & Disability Insurance
Group RRSP and DPSP
Major Medical Insurance (dependent care options)

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming.

Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners.

Representation matters.

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