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    Quality Assurance Manager - Toronto, ON, Canada - Actionstep

    Actionstep
    Actionstep Toronto, ON, Canada

    3 weeks ago

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    Description

    Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software.

    Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, Canada and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices.

    We are seeking a talented and experienced Quality Assurance (QA) Manager to join our team and lead our quality assurance efforts.

    We are looking for a candidate who brings a wealth of experience and expertise to our organisation, with a strong background in QA Management and proven leadership skills to inspire and guide a team of adept professionals toward shared objectives.

    The ideal candidate will play a key role in driving our QA initiatives, ensuring the reliability, scalability, and performance of our infrastructure and applications.

    The ideal candidate for this role will have a passion for quality and a track record of success in leading QA teams to deliver exceptional results.

    Additionally, they will have a deep understanding of QA methodologies and best practices, along with experience in test automation and continuous improvement initiatives.

    In this role, you will be responsible for overseeing all aspects of the QA process, ensuring that our products meet the highest standards of quality and reliability.

    You will work closely with cross-functional teams to identify and address quality issues, implement best practices, and drive continuous improvement.

    Manage and mentor a team of QA engineers, providing guidance, performance evaluations, and career development opportunities.

    Develop and implement a comprehensive quality assurance strategy and test plans to validate software across different platforms, environments, and configurations.

    Collaborate with product managers, developers, and other stakeholders to understand requirements and define test scenarios.
    Design and maintain an automated testing framework using tools like Selenium, Playwrite, etc. to increase test coverage and efficiency.
    Establish testing processes, standards, and best practices across the organization.
    Track and report on key quality metrics, defects, and issues to stakeholders.
    Conduct risk analysis and prioritize testing efforts based on potential impact.
    Ensure software releases meet quality benchmarks before production deployment.

    Evaluate and select appropriate tools and technologies to support QA efforts, staying up-to-date with emerging testing tools, techniques, and industry best practices.

    Establish and monitor key performance indicators (KPIs) and service level objectives (SLOs) to measure product quality.
    Analyse metrics, logs, and incident data to identify areas for improvement and proactively address potential issues.
    Promote engineering rigor through root cause analysis and effective problem solving.
    Engage in performance conversations and help align business objectives to career goals.

    Inspirational Leader:

    you are a leader who manages from the front and drives efficient processes and systems to deliver product outcomes.


    Technology Expert:
    You understand how to build complex systems, manage team dynamics and outcomes to release software regularly.
    Focused on Efficiency & Process: You are data driven and understand how to unpick processes to drive efficiency.
    Bachelor's degree in Computer Science or related field.
    ~3+ years of experience in a QA leadership role, preferably at a B2B SaaS company.
    ~5+ years of experience as an individual contributor on a QA team.
    ~ Strong knowledge of software testing methodologies, tools, and technologies.
    ~ Experience with test automation frameworks and scripting languages.
    ~ Familiarity with Agile development methodologies and continuous integration/deployment.
    ~ Attention to detail and a strong commitment to quality.
    ~Experience testing SaaS applications, web services, and APIs.
    ~ Knowledge of performance and security testing practices.
    ~ Flexible working.
    Friday afternoon socials and team building events, remote and in person.
    Fantastic training and development opportunities.
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