Jobs
>
Montréal

    Manager Regional Operations and Service - Montreal, Canada - Scotiabank

    Scotiabank
    Scotiabank Montreal, Canada

    2 weeks ago

    Scotiabank background
    Description

    The PB Manager Regional Operations & Service is responsible for leading and coaching the Private Banking Service, teams, while sustaining overall operational efficiency and effectiveness. In addition, the incumbent is responsible for identification and implementation of policy and procedural changes which will streamline processing and enhance the client experience.

    He/she oversees the delivery of front line client service, private banking operations and mid-office service support. This includes maintaining oversight of compliance related tasks, ensuring adherence to Bank security procedures as well as achieving other objectives related to client service, human resource management and support operational effectiveness for his/her region assigned.

    As the Regional Operations & Service leader of the Private Banking team the incumbent will act as the escalation point for all service and support related activities in the field.

    Is this role right for you? In this role you will:

  • Lead the delivery of client service and support regionally by: Ensuring that the team is highly trained in their respective duties in order to provide excellent customer service and ensuring SLAs are adhered to Providing direction and support to direct teams for resolution of complex client issues in a timely manner. Working closely with the Senior Manager Regional Operations & Service in partnership with the Private Banking Regional Director, for discussion of Regional concerns or priorities to resolve issues, remove roadblocks and provide better quality service Ensuring all units provide accurate and efficient day to day operational support in an effort to allow relationship management teams to focus on sales related activities.
  • Manage & support the quality and efficiency of the Private Banking Operations for the region by: Oversight of daily and periodic management controls (ACS Activities) Ensuring Private Banking cash, custody and Centre security procedures, ensuring policies are in place and effective (if applicable). Managing non-interest expenses against budgets, ensuring reasonable explanations exist for any variances Managing the interactions and commitments with various Bank Partners Monitoring and taking action on deficiencies with Centre premises, systems, equipment and supplies Managing timely escalation of issues/obstacles/trends to the SMROS, Regional Management and/or applicable SWM and/or Shared Services department as appropriate with recommendations/solutions Assiting with local technology and infrastructure within the Wealth Centres; set-ups/ decommissions/ moves, coordination, inventory reporting, and control of all printers, phones, fax machines, photo copy machines, scanners, and other office equipment and report all issues as required
  • Oversees adherence to regulatory and internal Bank guidelines by: Ensuring compliance with Know Your Client (KYC) and AML policies Ensuring compliance with bank policies and confirming effective risk management is in place. Working closely with the Senior Manager, Regional Operations & Service to ensure escalated issues, including compliance, are resolved in a timely and efficient manner. Working closely with the teams to ensure account opening and transferred in accounts are completed with a high level of accuracy and adherence to regulatory and compliance standards. Coaching the sales teams on effectively understanding and implementing compliance regulations and Bank guidelines for their assigned clients. Monitoring adherence to regulatory and internal Bank requirements, ensuring compliance, risk management and regulatory rules, guidelines, policies and standards are followed across the region.
  • Contribute to the effective Operation of Private Banking by: Building effective working relationships across the team and with various business lines. Facilitating a culture of open and honest communication by actively participating and contributing to touchbases, team meetings, encouraging the generation of new ideas and approaches and actively sharing knowledge and experience to enhance the development of all team members; Developing and executing a meaningful employee development plan. Playing a lead role in the management team.
  • Provide strong team leadership to motivate and develop individual and team performance

    • Do you have the skills that will enable you to success in this role? We'd love to work with you if you have:

  • Thorough knowledge of policy and procedures associated with set-up and administration of financial products and services;
  • Thorough knowledge of non-regulatory retail and small business compliance (retail lending compliance, Branch reports, business account opening)
  • Thorough knowledge of regulatory compliance related to Privacy, Anti-Money Laundering/Anti- Terrorist Financing, Know Your Customer requirements, FCAC, CDIC and FATCA
  • Thorough knowledge of credit risk/adjudication policies and procedures to enable effective retail and small business compliance review;
  • Working knowledge of Canadian Code of Practice for Consumer Debit Card Services (Debit Card Code of Conduct);
  • Excellent time management skills
  • Working knowledge of financial products and services
  • Bilingualism in English and French is required. Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will serve and English as well as French-speaking clientele.
  • SITA

    Graduate, Service Operations

    3 weeks ago

    SITA Montréal, Canada

    Graduate, service operations-36742 · **Profession** · Graduates · **Work Location** · Americas-Canada-Montreal · **Schedule** · Full-time · Description · Reporting to the Manager Service Operations, you will assist the Service Operations team to ensure service delivery quality is ...

  • SITA Switzerland Sarl

    Graduate Service Operations

    1 week ago

    SITA Switzerland Sarl Montréal, Canada

    Aperçu: · **_ · BIENVENUE CHEZ SITA_** · SITA est le principal spécialiste des communications et des technologies de l'information dans le domaine du transport aérien. Nous ne nous contentons pas de connecter l'industrie mondiale de l'aviation, nous appliquons des décennies d'exp ...

  • McGill University

    Service Operations Manager

    2 weeks ago

    McGill University Montréal, Canada

    Veuillez référer au guide · pour obtenir des instructions sur la façon de postuler. · Si vous êtes un employé actif de McGill (c.à-d. actuellement dans un contrat ou un poste actif à l'Université McGill), ne postulez pas via ce site de carrière. Connectez-vous à votre compte McGi ...

  • SITA Switzerland Sarl

    Graduate, Service Operations/ Graduate, Services

    2 days ago

    SITA Switzerland Sarl Montréal, Canada

    Aperçu: · En tant que diplômé(e) du service des opérations, vous ferez partie de l'équipe d'utilisation commune du centre de commandement de SITA et veillerez au bon déroulement des opérations quotidiennes de nos clients (aéroports, compagnies aériennes et leurs clients), tout en ...

  • Ashfield Engage

    Operations Manager, Commercial Services

    3 weeks ago

    Ashfield Engage Montréal, Canada

    **Gestionnaire des opérations, Services commerciaux** · Êtes-vous une personne soucieuse du détail, férue de technologie et dynamique, disposant de solides compétences organisationnelles et de gestion du temps ? Êtes-vous un individu qui sait résoudre des problèmes, possède de so ...

  • JLL

    Building Operations, Facilities Services

    1 week ago

    JLL Montréal, Canada

    JLL supports the Whole You, personally and professionally. · À propos de JLL · - Nous sommes JLL, une société de services professionnels et de gestion des investissements de premier plan spécialisée dans l'immobilier. Nous façonnons l'avenir de l'immobilier pour un monde meilleur ...

  • SITA

    Specialist/ Service Operations

    2 weeks ago

    SITA Montréal, Canada

    Specialist/ Service Operations-36534 · **Profession** · Service Operations · **Work Location** · Americas-Canada-MONTREAL · **Schedule** · Full-time · Description · As a Specialist/ Service Operations, your role will be to assure SITA's competitive strength and business growth gl ...

  • Manulife

    Operations Service Specialist

    3 weeks ago

    Manulife Montréal, Canada

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out ...

  • Royal Bank of Canada

    Service Associate, Operations

    2 weeks ago

    Royal Bank of Canada Montréal, Canada

    **Come Work with Us** · At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. · Whether you're helping clients find new opportunities, developing new tech ...

  • SITA

    Specialist, Service Operations

    3 weeks ago

    SITA Montréal, Canada

    Specialist, Service Operations-37068 · **Profession** · Service Operations · **Work Location** · Americas-Canada-MONTREAL · **Schedule** · Full-time · Description · As a Specialist/ Service Operations, your role will be to assure SITA's competitive strength and business growth gl ...

  • Lantic Inc.

    National Operation Services

    2 weeks ago

    Lantic Inc. Montréal, Canada

    == > You need a change? · == > You need new challenges? · == > You want to explore a new opportunity? · **JOB SUMMARY**: · Lantic is currently recruiting for the contract position of Document Controller / Technical Administrator for the LEAP project at our Montreal refinery. Repo ...

  • Lantic Inc.

    National Operation Services

    2 weeks ago

    Lantic Inc. Montréal, Canada

    WHY JOIN LANTIC? · - It's simple: we strive to be a great company to partner with, work for and invest in, offering best-in-class portfolio of natural sweetener solutions. · - With over 130 years of experience, we have proven that we are committed to creating lasting brand connec ...

  • DISTRIBUTION NASC2 INC

    Coordonnateur Service Client Et Operations

    5 days ago

    DISTRIBUTION NASC2 INC Montréal, Canada

    Uniformes Direct est un leader Québécois dans le domaine de la vente et la distribution d'uniformes médicaux. Nous sommes à Montréal, dans le quartier de la Petite Italie, à 10 minutes de marche du métro de Castelnau. · Relevant de la direction/propriétaire, nous recherchons un/u ...

  • State Street

    Service à La Clientèle Associé 2/operations

    3 weeks ago

    State Street Montréal, Canada

    Pourquoi ce rôle est important · State Street Global Delivery offre aux propriétaires d'actifs et aux gestionnaires d'actifs l'accès à des renseignements financiers et à des outils essentiels pour des solutions d'investissement efficaces. De la garde de base, la comptabilité, l'a ...

  • ISS Facility Services (US)

    Support Service Operator

    2 days ago

    ISS Facility Services (US) Montréal, Canada

    ISS is a global facility management company with over 500,000 employees throughout 52 countries. We are seeking goal oriented, value driven & customer focused people to join our team. ISS services a wide range of sectors including Business & IT, Healthcare, Manufacturing, Pharmac ...

  • Royal Bank of Canada

    Service Associate, Operations

    2 days ago

    Royal Bank of Canada Montréal, Canada

    **Come Work with Us** · At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. · Whether you're helping clients find new opportunities, developing new tech ...

  • SITA Switzerland Sarl

    Graduate Service Operations

    2 days ago

    SITA Switzerland Sarl Montréal, Canada

    Overview: · **_ · WELCOME TO SITA_** · **Ready to redefine air travel? The journey starts here, with you at SITA.** · **_ · ABOUT THE ROLE & TEAM:_** · As part of the Service Operations team at SITA Global Services (SGS), you will play a pivotal role in ensuring the company's com ...

  • Rolls-Royce

    Service Operations Officer

    17 hours ago

    Rolls-Royce Montréal, Canada

    Job Description · Service Operations Officer JR6103007 · **Job Description**: · Provide technical support, training and commercial support as required to: · - Original Equipment Manufacturers · - Rolls-Royce First Network R & O and Material Repair Facilities · - Regional Customer ...

  • English Montreal School Board (EMSB)

    Service Manager- Infrastructure Operations and

    1 week ago

    English Montreal School Board (EMSB) Montréal, Canada

    **SERVICE MANAGER- INFRASTRUCTURE OPERATIONS AND SERVICE DESK MANAGER** · General Circular No. M-16 · **Place of Work**:Information Technology Services · **Classification**:5 · **Salary Rate**:$72,911.00 to $97,212.00 · **Start Date**:Immediate · **Immediate Superior**:Assistant ...

  • MovingWaldo Inc

    Customer Service and Operations Assistant

    1 week ago

    MovingWaldo Inc Montréal, Canada

    **About MovingWaldo** · MovingWaldo is a Montreal-based startup developing technology solutions to transform the moving experience. Our mission is to simplify and reduce the stress associated with moving. We utilize a network of professional movers and a tech-enabled platform to ...