Account Service Representative - Montréal, Canada - LifeWorks

LifeWorks
LifeWorks
Verified Company
Montréal, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description
TELUS Health is empowering every person to live their healthiest life.

Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.


The TELUS Health Employer Solutions team focuses on delivering high-quality care through highly personalized care, enhanced experiences for employers and employees, and easy access to a wide range of services such as the Employee Assistance Program (EAP), as well as primary healthcare, preventive healthcare, wellness, mental health, occupational health, and executive health.

Join our team and see what we can achieve together.


As an Account Service Representative, you will be responsible for providing personalized services to our clients, delivering exceptional service, and managing administrative tasks with precision.

You will be the essential link with various internal services to ensure operational efficiency, system updates, report generation, and management of clients' daily administrative requests.


Here's how:

Communication and Customer Support:

  • Respond to client inquiries and service requests related to the programs under your responsibility.
  • Ensure the execution of client contracts and programs.
  • Manage program governance, including reviewing internal reports and identifying issues.
  • Handle billing inquiries (review and resolution). Provide reports to clients.

Process Management and Customer Support:

  • Manage the renewal process with relevant internal teams.
  • Ensure customer support and preparation for annual planning and meetings.
  • Ensure that information sessions for managers and employees are conducted (by phone or webinar), as needed, as well as followup on posttraumatic interventions and workplace training initiatives, etc.

Intermediary and Quality:

  • Act as an intermediary between clients and internal services to resolve issues.
  • Manage and coordinate the quality assurance process.
  • Track management consultations.
  • Ensure the CRM system is updated and utilized.

You have:

  • A university degree in business administration or a related field, or equivalent work experience. 3 years of experience in administrative or account management roles.
  • Proficiency in the Microsoft Office suite (Word, Excel, PowerPoint, etc.).
  • Previous experience in human resources, wellness, or employee assistance programs is an asset.
  • Demonstrated or potential ability to independently manage a portfolio of client accounts.
  • Demonstrated or potential ability to identify business opportunities.
  • Proven ability to strategically and promptly respond to clients' daily needs.
  • Strong problemsolving skills. Strong organizational skills, proven analytical abilities, project management skills, and time management.
  • Bilingualism in French and English is required.
  • The incumbent of this position may work remotely if located in the province of Quebec._
A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.

We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
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