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    Night Auditor - Ottawa, Canada - Silver Hotel Group

    Silver Hotel Group
    Silver Hotel Group Ottawa, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Night Auditor

    We are currently hiring a Night Auditor to join our dynamic team The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests.

    What We Offer

  • Work with like-minded team members who are passionate about their work and keep things fun, every day
  • Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
  • A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It's a good place to be right now
  • Education Reimbursement for you (and your children)
  • Annual Wellness Credit
  • Team Member Referral Program
  • Leadership Development
  • Team Building Events
  • Culture of Recognition Program
  • Hotel Stay Discounts

    • Key Responsibilities

    Reporting to the Guest Services Manager or designate:

  • Provides excellent customer service to all guests;
  • Welcomes and greets all guests, and executes check-in and check-out procedures;
  • Answers guest inquiries and provide assistance in a professional manner;
  • Answers all incoming phone calls and processes new reservations;
  • Accurately follows all cash handling procedures;
  • Adheres to all department and Company policies and procedures;
  • Ensures guest security by proper handling of guest room keys and personal information;
  • Administers all night audit functions;
  • Balances all revenue and settlement accounts nightly;
  • Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures;
  • Maintains files and resets the system for the next day of operations;
  • Follows up on guest requests and resolves problems promptly;
  • Performs any other job-related duties as assigned.

    • What We are Looking for...

  • Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner;
  • Organized and able to work in a fast-paced, multi-tasking environment;
  • Proficient in using a computer, good knowledge of excel and basic accounting principles;
  • Excellent communications skills, written and oral;
  • Works well under pressure in a changing environment;
  • Ability to work with minimal supervision;
  • Able to stand for an 8-hour shift;
  • Must be able to work evenings and overnights including weekends and holidays;
  • The shift will be 11:00 pm to 7:00 am and must be flexible from 9:00 pm to 9:00 am.
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