IT Help Desk Agent - Toronto, Canada - Desjardins

Desjardins

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Desjardins, we believe in equity, diversity and inclusion.

We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

NV-05

This position is within a division of the Desjardins Group called Collabria.

Collabria is a Canadian credit card issuer offering white-label card programs to Canadian credit unions that serve their consumer and commercial members.

As a client-centric provider, Collabria focuses on delivering convenient, secure and valuable credit card programs. This helps the credit unions develop broader and deeper relationships with their members. At its core, what sets Collabria apart is its foundation in partnership, collaboration, and responsiveness.

At Collabria, we are passionate about providing Canadian credit unions with unique credit card services to help them stay competitive against the big banks.

Our services give credit unions the ability to personalize product offerings with their brands and enhance the overall experience for their members.

We are a rapidly growing company with a lot of exciting openings and opportunities for career advancement.

General Information on the Position

Main responsibilities
Answers, evaluates, prioritizes, and resolves helpdesk tickets from users experiencing problems with computer related technologies
Tracks and monitors the requests to insure a timely resolutionDraft and maintain the required technical documentation, knowledge base of common technical issues and their solutions
Works with our IT suppliers to resolve specific issues
Delegates specific tasks to other teams or our IT Suppliers when neededPerform other duties as assigned.
Other working conditions
Work place: Position located in Toronto, Calgary, Winnipeg or Montreal, depending on the applicant selected. The work arrangement for the position is remote #LIremote
Number of jobs available : 1
Qualifications
College diploma in computer Science
A minimum of one year of relevant experience in an IT support position
Experience with Salesforce CRM
Experience in the financial industry
Please note that other combinations of qualifications and relevant experience may be considered
IT Certification
For vacant positions available in Quebec, please note that knowledge of French is required
Specific knowledge
Basic knowledge of ITIL
Knowledge of user account management
Knowledge of incident and request management
Strong communication skills in French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with Englishspeaking partners, members and/or clientsDesjardins Crosssector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Collaborates, Self-awareness, Situational adaptability

Work Location

11, King Street West

Trade Union

Non Syndiqué

Unposting Date

Job Family

Information technology (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country.

It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.