Jobs
>
Ottawa

    Events Manager - Ottawa, Canada - Marriott International, Inc.

    Marriott International, Inc.
    Marriott International, Inc. Ottawa, Canada

    2 weeks ago

    Marriott International, Inc background
    Description
    Additional Information Full Time
    Job Number
    Job Category Event Management
    Location The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada VIEW ON MAP
    Schedule Full-Time
    Located Remotely? N
    Relocation? N
    Position Type Management

    JOB SUMMARY

    Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

    CANDIDATE PROFILE

    Education and Experience


    • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

    OR


    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

    CORE WORK ACTIVITIES

    Managing Event Logistics and Operations


    • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.


    • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.


    • Adheres to all standards, policies, and procedures.


    • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.


    • Manages group room blocks and meeting space for average to large-sized assigned groups.


    • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.


    • Uses his/her judgment to integrate current trends in event management and event design.


    • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).


    • Participates in customer site inspections and assists with the sales process as necessary.


    • Performs other duties as assigned to meet business needs.


    • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.

    Ensuring and Providing Exceptional Customer Service


    • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.


    • Empowers employees to provide excellent customer service.


    • Sets a positive example for guest relations.


    • Coordinates and communicates event details both verbally and in writing to the customer and property operations.


    • Makes presence known to customer at all times during this process.


    • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.


    • Follows up with customer post-event.


    • Responds to and handles guest problems and complaints.


    • Uses personal judgment and expertise to enhance the customer experience.


    • Stays available to solve problems and/or suggest alternatives to previous arrangements.


    • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.


    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.


    • Interacts with guests to obtain feedback on product quality and service levels.


    • Ensures hourly employees understand expectations and parameters for event activities.

    Leading Event Management Teams


    • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.


    • Leads formal pre-event and post-event meetings for average to large-sized assigned groups.


    • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

    Supporting and Coordinating with the Sales and Marketing Function


    • Assists in the sales process and revenue forecasting for customer groups.


    • Up-sells products and services throughout the event process.


    • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

    Conducting Human Resources Activities


    • Reviews comment cards and guest satisfaction results with employees.


    • Observes service behaviors of employees and provides feedback to individuals and/or managers.


    • Assists in the development and implementation of corrective action plans.


    • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.


    • Works with the property staff and customers to address operational challenges associated with his/her group.


    • Performs other duties as assigned to meet business needs.

    The salary range for this position is $59,000.00 to $74,000.00 annually.

    Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

    Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

    At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

    #J-18808-Ljbffr
  • CANARIE Inc.

    Events Manager

    3 weeks ago

    CANARIE Inc. Ottawa, Canada

    The Events Manager is accountable for organizing and executing CANARIE's hosted and sponsored events, with the goal of engaging and connecting with our stakeholder communities. · This is a full-time, permanent position that reports to CANARIE's Director, Communications. · Key Res ...

  • CANARIE

    Events Manager

    1 week ago

    CANARIE Ottawa, ON, Canada

    About UsTogether with our thirteen provincial and territorial partners, we form Canada's National Research and Education Network (NREN). This ultra-high-speed network connects Canada's researchers, educators, and innovators to each other and to global data, technology, and collea ...

  • CANARIE

    Events Manager

    1 week ago

    CANARIE Ottawa, Canada

    About Us · Together with our thirteen provincial and territorial partners, we form Canada's National Research and Education Network (NREN). This ultra-high-speed network connects Canada's researchers, educators, and innovators to each other and to global data, technology, and c ...

  • CANARIE

    Events Manager

    1 week ago

    CANARIE ottawa, Canada

    About Us Together with our thirteen provincial and territorial partners, we form Canada's National Research and Education Network (NREN). This ultra-high-speed network connects Canada's researchers, educators, and innovators to each other and to global data, technology, and colle ...

  • CANARIE Inc.

    Telecommute Events Manager

    3 weeks ago

    CANARIE Inc. Ottawa, ON, Canada

    The Events Manager is accountable for organizing and executing CANARIE's hosted and sponsored events, with the goal of engaging and connecting with our stakeholder communities. · This is a full-time, permanent position that reports to CANARIE's Director, Communications. · Lead ...

  • Maverick Volleyball

    Marketing & Events Manager

    1 week ago

    Maverick Volleyball Ottawa, Canada

    Marketing & Events Manager · Position Reports to: Vice-PresidentTerm : Part-timeSalary: 25-35$/hour - Approximately 10 hours per weekAbout Mavs The Maverick Volleyball Club serves Ottawa and its surrounding communities in providing our youth with high-quality volleyball programs. ...

  • EY Centre

    Event Services Manager

    4 weeks ago

    EY Centre Ottawa, ON, Canada

    Job DescriptionFull TimeReporting directly to the General Manager and Sales Manager, collaborating with our Operations and Sales teams, the Event Services Manager is the primary liaison to our clients and partners, while directing our events team on all aspects of their roles.Res ...

  • Marriott International, Inc.

    Telecommute Events Manager

    4 weeks ago

    Marriott International, Inc. Ottawa, ON, Canada $59,000 - $74,000

    Additional Information Full Time · Job Category Event Management · Schedule Full-Time · Located Remotely? Relocation? Position Type Management · Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consisten ...

  • University of Ottawa

    Lead Coordinator, Event Management

    3 weeks ago

    University of Ottawa Ottawa, Canada Full time

    Follow us on · Job Type: · Employee Duration in Months (for fixed-term jobs): · N/A Job Family: · Event Management # of Open Positions: · 1 Faculty/Service - Department: · Strategic Planning and Implementation Campus: · Roger Guindon Hall Union Affiliation: · SSUO ...

  • EY Centre

    Event Services Manager

    2 weeks ago

    EY Centre Ottawa, Canada

    Job Description · - Full Time · - Reporting directly to the General Manager and Sales Manager, collaborating with our Operations and Sales teams, the Event Services Manager is the primary liaison to our clients and partners, while directing our events team on all aspects of their ...

  • CANARIE

    Only 24h Left Events Manager

    1 week ago

    CANARIE Ottawa, Canada

    About Us · Together with our thirteen provincial and territorial partners, we form Canada's National Research and Education Network (NREN). This ultra-high-speed network connects Canada's researchers, educators, and innovators to each other and to global data, technology, and col ...

  • CANARIE

    Virtual Events Project Manager

    1 week ago

    CANARIE Ottawa, ON, Canada

    About Us Together with our thirteen provincial and territorial partners, we form Canada's National Research and Education Network (NREN). This ultra-high-speed network connects Canada's researchers, educators, and innovators to each other and to global data, technology, and colle ...

  • Marriott International, Inc.

    Virtual Events Project Manager

    2 weeks ago

    Marriott International, Inc. Ottawa, ON, Canada $59,000 - $74,000

    Additional Information Full Time · Job Category Event Management · Schedule Full-Time · Located Remotely? Relocation? Position Type Management · Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consisten ...

  • Encore Global

    Event Manager

    2 weeks ago

    Encore Global Ottawa, Canada

    **Position Overview**: · The Event Manager is responsible for preparing all event documentation and coordinating with Sales department, and Clients to ensure consistent, high level service throughout pre-event, event and post-event phases of venue events. Ensures their venue even ...

  • Métis National Council Secretariat Inc.

    Events Manager

    2 weeks ago

    Métis National Council Secretariat Inc. Ottawa, Canada

    **Position Title**: Events Manager · **Reporting To**: Senior Director of Administration · **Location**: Remote, hybrid or local (MNC Office, # Elgin Street, Ottawa, ON) · **Position Status**: Full Time (35 hours per week), Permanent · **Closing Date**: April 30th · **The Organiz ...

  • InnVest Hotels-Ottawa Marriott Hotel

    Event Manager

    2 weeks ago

    InnVest Hotels-Ottawa Marriott Hotel Ottawa, Canada

    **EVENT MANAGER** · **Reports To**:Director of Sales and Marketing · **BE PART OF MARRIOTT OTTAWA'S FUTURE** · Experience brilliant opportunities and a collaborative culture focused on advancing the art of hosting. Located one block south of Parliament in the heart of the Nation' ...

  • EY Centre

    Event Services Manager

    4 weeks ago

    EY Centre Ottawa, Canada

    Job Description Full Time Reporting directly to the General Manager and Sales Manager, collaborating with our Operations and Sales teams, the Event Services Manager is the primary liaison to our clients and partners, while directing our events team on all aspects of their roles. ...

  • Children's Healthcare Canada

    Manager, Member Events

    3 weeks ago

    Children's Healthcare Canada Ottawa, Canada

    **In general, the Manager, Member Events is responsible for coordinating and evaluating timely, dynamic, and responsive events and services for Children's Healthcare Canada members.** · **The Manager, Member Events is critical to the success of Children's Healthcare Canada member ...

  • Maverick Volleyball

    Marketing & Events Manager

    1 week ago

    Maverick Volleyball Ottawa, Canada

    **About Mavs** · The Maverick Volleyball Club serves Ottawa and its surrounding communities in providing our youth with high-quality volleyball programs. Our Club takes pride in our successful track record of promoting and fostering leadership, organizational, team, and life skil ...

  • EventMobi

    Event Marketing Manager

    2 weeks ago

    EventMobi Ottawa, Canada

    ** EventMobi is a remote-first company and this is a fully remote position. You may reside anywhere in Canada provided you are able to accommodate EST or PST working hours._ · **WHY YOU SHOULD JOIN US?** · EventMobi is on the lookout for an experienced Event Marketing Whiz (the p ...