Coordinator, Community Management - Toronto, Canada - Indigo Books & Music

Indigo Books & Music

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description
**_

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada.

We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful
We are Canada's Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

We exist to add joy to our customers' lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we'd treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

Job Description:

As the Coordinator, Community Management & Content Creator, you will be responsible for monitoring/analyzing/reporting on Indigo's social channels as well as creating/ideating video content for our social channels including, but not limited to, Instagram, Facebook, Twitter, TikTok, Pinterest, YouTube and LinkedIn.

This hybrid role seamlessly weaves Indigo's brand values, tone, and voice together by managing our community and brand needs and creating and deploying content across our social channels.

The role will include calendar management/development, content deployment, content monitoring/engagement, and strategic social listening.

WHAT YOU'LL DO

Bring Social Media Playbook and content calendars to life in collaboration with social media team
Adopt brand language and tone of voice, and represent Indigo across all publicfacing channels (including but not limited to, Facebook, Instagram, TikTok, Twitter, LinkedIn, YouTube etc.)
Compilation of data, extraction of insights and tactical execution.
Thorough data analysis and identification of patterns/trends/themes from the "front lines" to help frame opportunities and inform broader Indigo team (creative, marketing, merchants, etc.) as they arise.
Support communities across multiple accounts concurrently, including, but not limited to responding to inquires/comments and directing them to the right stakeholders.
Schedule, monitor and respond to social media posts and the community, escalating issues to the appropriate stakeholders as needed
Act as a customer service extension, partnering with the appropriate crossfunctional partners.
Identify and respond to ad hoc content and engagement opportunities
Deploy social media posts
Conduct social media listening and sentiment analysis
Create campaign pulse reports/hindsight decks
Act as an advocate for the customer by placing them at the forefront of all decisionmaking and design processes
Proactively identify and anticipate customer expectations and needs
Embrace and seek out technology that creates high tech and high touch solutions for Indigo's customers
Challenge the status quo by identifying areas for improvement, diagnosing issues and working to resolve them
Collaborate with others to drive flexible and iterative solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback
Model Indigo's beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion and influence change through your team and/or the organization

Qualifications:

WHO YOU ARE:

Minimum 2 years community management, analytics and video creation experience
University Degree with a focus in Marketing, Communications, or related field
Knowledge of digital marketing tactics, including SEO, web analytics and social media with community building experience
Experience drafting social reports, working with editorial and content calendars
Agility and adaptability to pivot priorities
Proficiency of social media listening and publishing tools such as Hootsuite, Later, and Sprout Social
Demonstrated curiosity and enthusiasm to learn and solve problems
Demonstrated knowledge of cultural trends and brands on social
Ability to understand and uphold rules and regulations for community management
Strong communication and problemsolving skills
Innate desire to share knowledge to help others grow (peers, community)
Bilingualism in English and French considered an asset
Communi